About

• Description
• Webster Dental Care has delivered the highest level of patient service for almost 50 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, clinical staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology.

• Position: Patient Services Representative (PSR)
• ORG Type: Administrative
• Reports to: Practice Manager
• FLSA Status: Non-Exempt
• Type: Full Time
• Posting Date: October 2025

• Core Competencies
• Exceptional personal and professional customer service
• Effective communication and interpersonal skills
• Accurate attention to detail and organization
• Expectations
• Basic administrative duties: Answer phones, greet patients, check voicemails & e-mails, and respond to patient messages
• Confirm appointments as needed
• Verify insurance benefits. Ensure Eaglesoft reflects accurate coverage tables, maximums, deductibles, and frequencies per patient
• Confirm and updates (old & new) patient identification, demographic and insurance information
• Schedule appointments in a practical and smart way.
• Maintain providers schedules by managing cancellations, changes, or delays to appointment status
• Obtain appropriate forms/paperwork from patients (consents, registration, medical clearance, medication lists, etc) and apply correctly to patient documents
• Communicate effectively amongst the dental team and patients.
• Comfortable having conversations about finances and configuring financial arrangements if needed
• Collect patient co-pays at time of service
• Comfortable and confidant presenting proposed treatment and treatment options. Important to place value on the patients health
• Independant thinking - Must be able to use sound judgement whenresolving patient issues
• Punctual
• To maintain a polished, professional image of yourself
• Know how to (or be coachable to learn how) balance and reconcile daily transactions if any discrepancies
• To be accountable for attention to detail
• Collectively, as a team, responsible to maintaining the cleanliness of the office. Expected to stay organized and clutter free.
• Keep waiting area clean and comfortable
• Other duties as assigned

• Required Qualifications and Skills
• H.S. Diploma or Equivalent
• Must be a nice person! We pride ourselves on patient care first and foremost
• Knowledge of dental terminology
• Knowledge of dental procedures
• Highly organized with excellent communication skills (both written and oral)
• Willing to serve the Practice with a flexible schedule
• Must be coachable