About

Are you a warm, friendly, and organized individual seeking a rewarding career in a private fee for service Dental Office, with no Fridays or weekend hours? Look no further! We are currently hiring a Dental Office Administrative Associate to join our dynamic team at Confidentistry in Holden, MA.

About Us: At Confidentistry, we are committed to providing exceptional dental care and creating positive experiences for our patients for the past 50 years. We cherish in creating long term relationships with our patient and staff members. Our family practice is equipped with the latest technology, and our team is dedicated to delivering personalized, compassionate care. Join us in our mission to help patients achieve healthy, beautiful smiles!

Position: Dental Office Administrative Associate

Benefits:

• Competitive salary based on experience
• 401(K)
• Paid time off
• Monday - Thursday (8 hrs/day)
• Health and dental benefits package
• Professional development and training opportunities
• Positive and collaborative work environment
• Opportunity for growth and advancement within the organization

Responsibilities:

• Greet and welcome patients with a friendly and professional demeanor
• Manage patient treatment plans, appointments, schedule follow-ups, and handle appointment reminders
• Answer phone calls, address inquiries, and provide accurate information to patients
• Check-in patients, verify insurance coverage, and collect necessary paperwork
• Assist with patient registration, updating records, and maintaining confidentiality
• Coordinate with dental team members to ensure smooth workflow and efficient patient flow
• Handle billing and financial transactions, including insurance claims and payment processing
• Maintain a clean and organized front desk area, ensuring a professional appearance at all times
• Manage referrals to specialists
• Explain treatment plan and associated finances to the patients.

Requirements:

• Should be proficient in using Dentrix - dental practice management software
• Greet and check patients in and out, ensuring all forms and records are up to date
• Collect payments for current and outstanding balances prior to appointments
• Present and review treatment plans, clearly explaining insurance coverage and patient responsibilities
• Submit pre-estimates and follow up with patients to schedule treatment
• Maintain a full schedule by managing recall and priority lists
• Ensure the office is clean, organized, and presentable throughout the day
• Address and resolve patient concerns, billing questions, and account issues
• Submit dental insurance claims and post insurance payments/adjustments accurately
• Reconcile end-of-day reports with all forms of payments and ensure proper posting
• Excellent customer service skills with a warm and welcoming personality
• Ability to work effectively as part of a team

If you are passionate about providing exceptional patient care, possess strong organizational skills, and thrive in a team-oriented environment, we would love to hear from you!

To apply for the Dental Office Administrative Associate position at Confidentistry, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team. We look forward to reviewing your application and potentially welcoming you to our dental family!

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Expected hours: 32 per week

Benefits:

• 401(k) matching
• Employee mentoring program
• Free parking
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Holden, MA 01520 (Required)

Work Location: In person