About

Overview
We are seeking a dedicated and organized Front Desk Coordinator to join our team. The ideal candidate will serve as the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks in a fast-paced dental environment. This role requires proficiency in various dental systems including Open Dental and a strong understanding of dental procedures, ensuring smooth operations within the clinic.

Responsibilities

• Greet patients and visitors warmly, providing excellent patient service and ensuring a positive experience.
• Manage front desk operations including scheduling appointments, answering multi-line phone systems, and handling inquiries.
• Maintain accurate patient records and documentation in compliance with HIPAA regulations.
• Perform insurance verification and breakdowns for all patients in order to provide accurate treatment plans.
• Submit and post insurance claims and accurately collect copays from patients.
• Utilize EMR systems such as Open Dental, Vyne, Weave and more.
• Assist with the intake process of new patients and maintain organized filing systems dental records.
• Collaborate with staff to coordinate care plans and ensure effective communication between departments.
• Handle clerical tasks such as typing correspondence, managing office supplies, and maintaining cleanliness at the front desk area.

Experience

• Previous experience in a dental office or clinic setting is required
• Familiarity with dental terminology, health information management, and insurance processes is essential.
• Proficiency in using Microsoft Office Suite and other computer skills for administrative tasks.
• Bilingual candidates are encouraged to apply to enhance patient communication.
• Experience with dental terminology or working in a dental office is required.
• Strong organizational skills with attention to detail in documentation review and patient scheduling.
• Excellent phone etiquette and customer service skills are crucial for this role. If you are passionate about providing outstanding support in a healthcare setting and possess the necessary skills to thrive as a Front Desk Coordinator, we encourage you to apply.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person