About

• Description
• Community Health Centers of America is searching for a compassionate, organized and knowledgeable Front Office Dental Assistant to join their dental clinic team in Sacramento. We are a non-profit organization dedicated to providing top-tier care for every member of our community. Learn more at www.chcahealth.org.

• ***Experience in the dental field is required.***

• The Dental Assistant is essential to providing exceptional patient service, handling scheduling, assisting with treatment plans, and providing administrative support to the practice. This role involves a combination of patient-facing duties and administrative support while supporting efficient clinic operations. Will provide quality care and services to patients by assisting dentists and other staff in a variety of patient care, office, and laboratory duties. Will affect the efficiency and productivity of patient flow through timely, accurate and professional preparation of patients and patient information.

PRIMARY DUTIES

• Ensure all patients enjoy a positive experience and are treated with the care and compassion expected.
• Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements.
• Affect favorable billing and collection outcomes. Ensure all patient services and billing information is collected and submitted timely and accurately.
• Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinic policies and procedures.
• Develop favorable relationships with all patients. Instruct patients and their family members on general oral health care and/or information related to post-treatment care as appropriate.
• Establish favorable working relationships with all staff members associated with clinic operations, including dental assistants, treatment coordinators, dentists, and related staff.
• Uphold and consistently represent the values and mission of the organization at all times. Represent the organization in a highly professional manner at all times.
• Ensure compliance and attention to all corporate policies and procedures.

ESSENTIAL FUNCTIONS

• Greet and welcome patients to the dental office with compassion and professionalism, assisting with check-in and check-out processes
• Verify insurance eligibility and benefits and manage submission and follow-up of dental claims, pre-estimates and referrals.
• Schedule and confirm appointments for dental treatments
• Handle incoming phone calls
• Coordinate with dental team to ensure smooth patient flow and efficient treatment scheduling
• Maintain accurate patient records and update information timely to support treatment and billing consistent with HIPAA and requirements
• Partner with dentist to present treatment plans to patients, providing clear explanations and answering questions. Educate patients on benefits, insurance coverage and financial options. Help address financial barriers.
• Assist with managing office inventory and ordering supplies
• Prepare and maintain dental instruments, materials and equipment.
• Collect and record patient health histories (dental and medical) and record information for dentist's reference prior to examination.
• Help patients feel comfortable before, during and after dental treatment.
• May take and process x-rays.
• May assist dentist chair-side by organizing and preparing instruments for dentist's use and assisting as needed during procedures.
• Advise patients in oral hygiene and dental care.
• Follow through with post-visit duties.
• Interact positively with a diverse, sometimes difficult, and demanding patient population. Provide service in a manner that is appropriate for the patient's age; demonstrate knowledge and skills necessary to meet the patient's physical, psychosocial, educational and safety needs.
• Demonstrate commitment to the mission of the organization in promoting dental health.
• Read, write, and maintain patient records and related administrative documentation.
• Utilize the requisite tools, systems, technology and equipment in the collection of patient data, records management and collections.
• Demonstrate knowledge of dentistry procedures, clinic infection control procedures, cleaning and sterilization of instruments, tray setup and materials.

Benefits

• Competitive pay
• Comprehensive health benefits: medical, dental, vision, EAP, life, voluntary
• 401(k) w match
• Vacation
• Paid sick time

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends
• Requirements
• 2 years dental practice front desk experience required
• Dental practice electronic records experience
• Dental practice back office experience preferred
• Dental Assistant certifications preferred
• High school diploma or equivalent
• Current BLS required
• Radiation safety certification
• Working knowledge of MicroSoft Office Suite
• Knowledge of dental practices and procedures
• Ability to work independently and prioritize
• Customer/patient services and de-escalation experience
• Knowledge of Dental HMO and Medi-Cal Dental plans, insurance verification, fee schedules and financial presentation
• Experience with Dentrix or Open Dental or similar dental management software and proficiency in MicroSoft Excel and Office suite.
• Excellent communication and interpersonal skills to effectively interact with patients and dental team members
• Strong organizational skills with focus on accuracy, detail and multitasking
• Bilingual English and Spanish, Russian, Farsi or Pashto preferred