About

• Description
• Days Off: Saturday, Sunday
• Schedule: Monday-Friday, 9am-5pm
• Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
• Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
• Supervised by: ORCA Center Operations Manager
• A cover letter is required as part of your application to be considered for this role.

About DESC

• DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

• As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

• About the Opioid Recovery & Care Access (ORCA) program
• DESC’s ORCA program provides compassionate, low-barrier, and evidence-based care to individuals who are recovering from opioid overdose and those seeking treatment for opioid use disorder (OUD). The ORCA Center, our brick-and-mortar location, provides post-overdose subacute stabilization services and provides walk-in access to medications for opioid use disorder (MOUD). The ORCA Patient Outreach Division (POD) delivers field-based MOUD care – meeting people where they literally are in the community.
• ORCA Center

The ORCA Center is open 24 hours per day, 7 days per week, including holidays. It is staffed by a multidisciplinary team, including providers, nurses, medical assistants, peers, and milieu specialists. The ORCA Center offers four overlapping types of services

• Care to individuals in stable condition who have experienced an opioid overdose, brought to the ORCA Center by first responders or transferred from local emergency departments.
• Rapid initiation of medications for opioid use disorder (MOUD), including buprenorphine (sublingual and long-acting injectable) and methadone (under the “72-hour rule”, or CFR Title 21 §1306.07 (b)), for people with OUD, regardless of whether an opioid overdose has recently occurred.
• Harm reduction counseling and OUD-related physical and behavioral health services.
• Follow-up care for individuals who have started MOUD to ensure support in MOUD continuation.
• ORCA POD

ORCA POD is ORCA’s field-based care team, bringing MOUD induction, stabilization, and maintenance services as well as education and other supports directly to patients in the community. ORCA POD operates during business hours (Monday through Friday, 9 a.m. to 5 p.m.). ORCA POD is a multidisciplinary team, including providers, nurses, and peers, operating across several geographic areas throughout the greater Seattle region including

• Permanent Supportive Housing (PSH) sites
• Emergency shelters
• Encampments or unsanctioned sites
• High-need geographic zones identified in collaboration with DESC and community partners
• Areas without easy access to low-barrier MOUD services
• JOB DEFINITION
• The ORCA Center Data Collection Coordinator is responsible for ensuring ORCA client information is collected and entered accurately and timely in DESC’s electronic health record. This role works closely with the clinical team to help manage the flow of patients arriving at the clinic and to collect and enter data needed for client care. In addition to completing data entry, this role reviews ORCA data to correct any missing or erroneous data. This is an administrative, non-clinical role.
• MAJOR DUTIES & RESPONSIBILITIES
• Collaborate closely with the clinical team to support the patient check-in process and ensure smooth clinic flow.
• Complete data entry for ORCA program clients including enrollment information, registrations, and verifying insurance status.
• Ensure data is entered in accordance with regulator, funder, and program/agency requirements.
• Review electronic records and reports for quality assurance and quality improvement. Address observed issues.
• Work with ORCA Center staff and leadership to develop and improve workflows.
• Support ORCA program with other administrative and operational tasks.
• Other duties as assigned.
• Requirements
• MINIMUM QUALIFICATIONS
• Attention to detail and ability to meet deadlines.
• Strong computer skills including accurate data entry and ability to quickly learn new software.
• Experience with Microsoft Excel and ability to conduct basic data analyses.
• Possess strong verbal communication skills.
• Initiative and creativity in problem solving and system development.
• Desire to serve people with complex needs who are or have been experiencing homelessness and are living with serious and persistent mental illness, substance use disorder, and other complex medical conditions.
• Able to work effectively with clients displaying a wide range of challenging behaviors.
• Adaptable to changing priorities, processes, or workflows as the program grows and evolves.
• Able to give and receive constructive feedback.
• Familiar with trauma-informed care, harm reduction, and equity and social justice principles.
• Possess cultural humility and able to work effectively with individuals of diverse backgrounds and identities.
• PREFERRED QUALIFICATIONS
• Experience working with people experiencing homelessness, mental illness, and/or substance use disorder
• Experience working in a clinic and using an electronic health record
• Experience with data quality assurance or quality improvement

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER

• DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.