About

Location: Remote (U.S. timezone strongly preferred) Type: Full-Time 🛠 About the Role We sell electric scooters and bikes — but what we really deliver is peace of mind. That only happens when support is fast, sharp, and personal. We’re looking for someone who treats every customer as if their own paycheck depends on it — because it does. If you need hand-holding, this ain’t the gig. If you own it when someone’s mad, stuck, or lost — we want you. 🎯 What You’ll Actually Do Reply to customers fast across live chat, email, phone, and SMS Troubleshoot issues confidently — from “my tire’s flat” to “how do I pair my app?” Process returns, warranty claims, and help tickets with accuracy and urgency Follow up before we have to chase you down Stay cool when a customer’s hot (we’ve all been there) ✅ What We Expect 2+ years in customer support, help desk, or e-commerce Excellent written English (if you type like you talk, you won’t last here) You read the customer, not just the script You respond fast — not 2 hours later, not after lunch You don’t escalate until you’ve tried to solve it yourself 🚫 What We Don’t Want “Clock in, clock out” mindset Excuse-makers and ghosters People who vanish mid-ticket People who see this as a "stepping stone" job 🔥 Bonus Points If You… Know Zendesk, Gorgias, or any other modern helpdesk software Have handled warranty or repair issues before Can shoot a quick Loom or video reply for walkthroughs Are handy and understand basic mechanics — even better 📈 What Success Looks Like All live chats picked up in under 10 seconds Tickets are closed within 24 hours (ideally sooner) CSAT scores Over 90% No customer left wondering “what’s going on?” 🧩 How to Apply Send us: Your resume A short paragraph: Tell us about a time you turned an angry customer into a happy one. Bonus: Send a screenshot of a customer message and how you would reply Bonus Bonus: Send us a video recording of yourself and how you would speak to a customer