About

• Description
• About M.R. Williams, Inc.
• M.R. Williams, Inc. is a family-owned business where convenience distribution is done differently. Established in 1976, M.R. Williams, Inc. has evolved throughout the years, partnering with the convenience store channel to provide not only products and customer service but technological solutions unlike any other. Our employees understand that their purpose is to make every decision by first asking how it will impact the customer. We take pride in understanding our customers’ needs and providing solutions through our selfless service and continuous search for improvement. We are excited to find talented individuals who share our passion for our customers.
• Novelty Express is a leading provider of novelty and impulse items for convenience stores, truck stops, travel centers, and other retail outlets. It is a division of M.R. Williams, Inc., serving customers via a DSD model.
• WilFoods, LLC, our sister company, offers a comprehensive selection of proprietary grab-n-go products, with custom label availability. We operate state-of-the-art facilities, handle all the staffing and regulatory requirements, and more. Our products are available for distribution to various industries, including convenience stores, schools, prisons, office parks, and more.
• All MR Williams employees are to demonstrate behaviors in harmony with MR Williams' values of Sincere Commitment, Selfless Service, and Never Satisfied.

• Position Summary
• The Customer Support Pricebook Coordinator will ensure customers receive timely and accurate responses to their inquiries. This role involves interacting with customers to identify and resolve issues, troubleshooting technical problems, and maintaining the price book.

• Requirements
• Responsibilities
• Set up and maintain new accounts
• Manage specific price books (retail management, replacements, etc.)
• Work closely with Category Managers and Buyers to process new items, replacements, and promotions
• Investigate and resolve invoice and price book errors, working closely with IT
• Assist with data analysis/collection, including running various reports when needed
• Support special projects involving pricebook.
• Resolve product and service issues based on customer needs
• Process tradeshow orders
• Print shelf labels
• Process and manage customer promotions
• Perform other relevant duties as required
• Operate phone lines

• Education, Experience and Skills Required
• 2+ years of experience working in the field
• Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals
• Excellent written communication skills, especially in the English language
• Strong attention to detail in evaluating the completion of various phases of a project
• Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement
• Critical thinking and problem-solving skills essential
• Willingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines
• Basic computer skills, especially email, spreadsheets, and presentation creation software
• Cooperative and communicative attitude with executive staff, managers, and employees

• Physical Requirements, Working Conditions, and Travel Requirements
• Physical Requirements
• Must be able to lift up to 25 pounds.
• Must be able to push up to 25 pounds.
• Must be able to pull up to 35 pounds.
• Sitting for long periods, general bending and twisting are associated with lifting.
• Local travel may be required.