Job Summary:

As a Customer Success Specialist I, you’ll be the first point of contact for our customers, helping them with inquiries, processing orders, and basic troubleshooting. You’ll bring a friendly, solution-oriented attitude to every interaction and assist in providing outstanding customer experiences across phone, email, and live chat.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
• Provide clear, concise, and accurate information to our customers
• Document interactions and maintain accurate records in the helpdesk platform
• Route more complex issues or requests to appropriate departments
• Assist with order processing and data entry
• Oversee will call orders
• Work collaboratively with team members and contribute to a positive team culture

Qualifications:

• High school diploma or equivalent
• 0–2 years of customer service experience
• Typing speed of at least 50 wpm
• Familiarity with Google Workspace (Docs, Gmail, Sheets)
• Strong communication and organizational skills
• Ability to work independently and prioritize effectively
• Ability to work central time zone hours
• Reliable internet connection

Physical requirements:

Sitting for most of the work shift, constantly operating a computer with extended hours viewing a computer screen, constant use of fingers, hands, and arms for typing, ability to regularly talk and hear, occasionally lift, push or pull 25 pounds, occasional bending or reaching.

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