About

About Us

Police Legal Sciences, Inc. (PLS) is a leading provider of online, reality-based training for public safety professionals. Our goal is to help public safety professionals make effective decisions. PLS is looking for an enthusiastic, customer focused, and detail-oriented person to join our team. PLS is a growing business where employees must be eager to perform a wide variety of tasks, engage in problem solving, and work together as a team. All employees work remotely.

Essential Duties and Responsibilities:

• Provide new client onboarding.
• Train customers on using the PLS learning management system (LMS).
• Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns.
• Utilize effective communication skills to build rapport with customers and ensure a positive customer experience.
• Monitor and update help desk ticket system. Assign tasks to others as needed.
• Respond to online customer inquiries.
• Perform data entry tasks accurately and efficiently to update customer information and maintain records in PLS’s customer relationship management (CRM) software.
• Monitor customer usage of PLS’s LMS.
• Perform customer outreach to monitor customer satisfaction.
• Assist with creating lessons in Adobe Captivate.
• Create lesson handouts based on existing lesson content.
• Assist with reporting training records to various state regulators.
• Track projects in project management software.
• Download stock photos and place them in lessons.
• Assist with assigning lesson content to clients.
• Assist with creation of audio files for lessons.
• Assist with other lesson production needs.
• Assist with the transition to the new PLS learning management system.
• Assist with sales team emails and prospect follow-ups.
• Monitor accounts receivable and communicate with clients that have overdue payments.
• Other duties as may be assigned from time to time.

Required Skills/Abilities:

• Strong interpersonal skills with the ability to effectively interface with public safety professionals.
• Strong computer literacy skills with the ability to learn new software as needed.
• Strong reading, writing, and computer skills.
• Strong problem solving and analytical skills.
• Strong experience with computer applications including the Microsoft Office suite.
• Strong organization and prioritization skills.
• Ability to remain poised and calm when faced with difficult situations.
• Ability to work effectively both as part of a team and independently.
• Aptitude to learn new software applications quickly.
• Eagerness to take on new tasks and a wide range of responsibilities.
• Demonstrated ability to consistently meet required deadlines.
• Minimum of a two-year degree or equivalent certification preferred.
• Two or more years of related experience.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Preferred software proficiency in the following platforms:

• HubSpot
• Zoom
• Adobe Captivate

Location:

• Remote. All PLS employees are remote.
• Candidates in Iowa, Missouri, Arizona, Texas, and South Carolina preferred.

Reporting Responsibilities:

• This position reports to the President & CEO.

Supervisory Responsibilities:

• This position is not responsible for supervising other employees.

Schedule:

• Monday through Friday with a flexible schedule.

Requirements:

• Reliable internet connection.

Police Legal Sciences, Inc. is an equal opportunity employer.

Job Type: Full-time

Pay: $43,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote