About

• Description
• Summary
• The Customer Service Representative at Waytek plays a key role in supporting business operations by delivering exceptional service to customers. This position is responsible for answering product-related questions, recommending additional products, processing orders, and resolving inquiries to ensure positive a customer experience and satisfaction.

• Essential Functions
• 1. Respond to customer inquiries via phone, email, or fax in a professional and timely manner.
• 2. Accurately enter customer orders and create price quotations.
• 3. Maintain strong product, pricing, delivery, and promotional knowledge.
• 4. Use ERP system and website to provide order/account updates and support.
• 5. Assist with returns, replacements, and post-sale customer needs.
• 6. Provide support across administrative/customer service functions as needed.
• 7. Serve as backup receptionist when scheduled or needed.
• 8. Resolve customer complaints and collaborate on issue resolution.
• 9. Help maintain accurate account details and customer data.
• 10. Document interactions and transactions in CRM/ERP systems.
• 11. Proactively communicate delays, back-orders, or product availability issues.
• 12. Participate in process improvement discussions and feedback loops.
• 13. Adhere to compliance, confidentiality, and privacy regulations
• 14. Performs other duties as assigned.
• Requirements
• Knowledge, Skills, and Responsibilities
• 1. Excellent communication skills both written and verbal.
• 2. Ability to work cross functionally with other departments.
• 3. Versatile communication style
• 4. A strong team player.
• 5. 1-3 years of customer-facing experience, preferably in business-to-business.
• 6. Positive can-do attitude.
• 7. Ability to operate simple office equipment sufficient to perform the job.
• 8. Proficient with Microsoft Office Suite (Word, Excel, and Outlook) or related software.
• 9. Strong organizational skills and attention to detail.
• 10. Ability to work independently.
• 11. Must be able to read, write and communicate in English

• Requirements
• 1. High school diploma or equivalent.

Work Environment

• 1. Work is generally confined to a standard office environment.

• Physical Demands
• The following are some of the physical demands commonly associated with this position.
• 1. No unusual physical demands are associated with this position.
• 2. Spends 80% of the time typing while sitting and 20% of the time either standing or walking.
• 3. Frequently lifts, carries, pulls, or pushes 2 – 6 pounds. Occasionally lifts, carries, pulls, or pushes up to 20 lbs.
• 4. Uses cart, dolly, or other equipment to carry more than 25 lbs.
• 5. Occasionally stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• 6. Verbal and auditory capacity enabling interpersonal communication through automated devices, such as telephones, radios, etc.
• 7. Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• 8. Visual capacity enabling constant use of computer or other work-related equipment.