About

• Job Title: Customer Service Representative

• Job Description
• We are seeking a competent Call Center Representative to manage customer calls and emails, provide information, place orders for parts and consumables, create price quotes for services, and assign field technicians to sites. The primary goal is to deliver excellent customer service that drives sustainable business growth.
• Responsibilities
• Respond to all phone calls and emails from customers and internal team members.
• Open service requests and sales orders for contract parts, returned parts, and projects.
• Manage telephone and email inquiries.
• Review open service requests and ensure timely closure to customer satisfaction.
• Assist in the management of new machine installations, relocations, and decommissions.
• Ensure all project information is updated in Salesforce.
• Manage customer quotes and process them through to the Order Entry team for order creation.
• Ensure parts are shipped to meet field technicians' requirements.
• Regularly inform customers of the progress on their service requests.
• Coordinate repairs and technical support with field personnel, scheduling workload accordingly.
• Demonstrate the ability to multi-task and work independently.
• Essential Skills
• Customer service skills, including handling inquiries and resolving issues.
• Experience in call center operations.
• Typically requires a high school diploma or equivalent.
• 2-4 years of relevant experience.
• Proficiency in Salesforce, email, and phone customer service.
• Order management and order processing experience.
• Additional Skills & Qualifications
• Proven experience as a call center representative or in a similar role.
• Proficiency in English; additional language skills are a plus.
• Working knowledge of MS Office.
• Ability to work under pressure.
• Capability to work independently and manage multiple tasks.
• Work Environment
• This is a fully remote role, including training, with night shifts from 11pm to 7:30am Eastern Time, Monday to Friday for the first 90-180 days. Weekend coverage is on a rotating basis, with potential shifts changing to reflect alternative days off. The position offers a long-term contract with the potential for direct hire.
• Pay and Benefits
• The pay range for this position is $33.23 - $33.23/hr.
• Eligibility requirements apply to some benefits and may depend on your job
• classification and length of employment. Benefits are subject to change and may be
• subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following

• • Medical, dental & vision
• • Critical Illness, Accident, and Hospital
• • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• • Short and long-term disability
• • Health Spending Account (HSA)
• • Transportation benefits
• • Employee Assistance Program
• • Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type
• This is a fully remote position.
• Application Deadline
• This position is anticipated to close on Aug 11, 2025.

About Aston Carter

• Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.