About

• JOB PURPOSE

• Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience.  

• DUTIES AND RESPONSIBILITIES

• * Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men’s and women’s apparel.
• * Provide outstanding customer service.
• * Greet customers in a timely matter as they approach your work area.
• * Resolve customer issues to the best of your ability. 
• * Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. 
• * Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
• * Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.  
• * Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
• * Efficiently close sales to meet overall store sales goals.
• * Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.  
• * A commitment to following directions is required.
• * All other duties as assigned.

• QUALIFICATIONS

• * High school diploma or GED
• * Previous sales or customer service experience.
• * High attention to detail.
• * Working knowledge of 4473 paperwork and the FBI NICS system preferred.
• * Strong problem-solving skills, and able to deal with high customer volume.
• * Cash handling and previous cash register experience is a plus.
• * Strong interpersonal skills, including effective communication both orally and written.
• * Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
• * Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.

• WORKING CONDITIONS

• This position may require regular evening and weekend work and may include holidays as well.  You may have to deal with challenging customers from time to time.

• PHYSICAL REQUIREMENTS

• Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, standing, walking, lifting up to 70 lb, climbing, stooping and sitting.  Must be at least 18 years old.

• DIRECT REPORTS

• Not Applicable.

• Must be at least 18 years old.

• WE ARE AN EQUAL OPPORTUNITY EMPLOYER 

• Export Control Compliance Notice 

• This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.