About

About the Role

As a Customer Operations Associate, you’ll be the connective tissue between our clients, project teams, and leadership. Your work helps ensure that nothing slips through the cracks emails get answered, reports get delivered, calendars stay aligned, and clients feel supported every step of the way.

This is a fully remote role, ideal for someone who thrives in a structured but flexible work environment, communicates clearly, and loves creating smooth, thoughtful experiences for customers and colleagues alike.

What You’ll Do

• Managing and responding to client emails keeping tone professional, warm, and clear
• Helping schedule and coordinate meetings between clients and engineering teams
• Assisting with project logistics sending files, managing shared folders, and following up on document deadlines
• Creating and sending polished client-facing documents, status updates, and delivery confirmations
• Tracking ongoing project milestones and flagging anything that looks off (we’ll train you on how)
• Using tools like Notion, Slack, Google Workspace, and ClickUp (or similar) to keep information flowing
• Maintaining internal documentation so everyone stays on the same page
• Being a reliable and friendly point of contact who helps our clients feel taken care of

You’re a Great Fit If You...

• Are a strong communicator who writes clearly and professionally
• Love bringing structure to fast-moving environments
• Are comfortable working remotely and independently
• Pick up digital tools quickly and enjoy staying organized
• Have great attention to detail typos, time zones, and inconsistent files bug you
• Enjoy supporting engineers, scientists, or technical teams even if you’re not one yourself
• Are proactive, helpful, and naturally take initiative when something seems off

Preferred Experience

• 1–3 years in operations, admin support, project coordination, or customer-facing roles
• Experience supporting technical or engineering teams is a plus (but not required)
• Familiarity with tools like ClickUp, Notion, Slack, or Google Workspace
• Experience in a remote work environment
• Comfortable with light proofreading and formatting of reports or emails

Salary & Benefits

• Competitive salary based on experience
• Annual performance-based bonus
• 401(k) with employer contribution
• Health, dental, and vision insurance
• Life and disability insurance
• 15 days of PTO + 8 paid holidays
• Flexible working hours
• Fully remote team culture
• Room to grow into project management, client success, or operations leadership

Why You’ll Love Working Here

• We’re small enough that your voice matters, but strong enough to work on national-level projects
• You’ll work with thoughtful, smart, and down-to-earth engineers
• Our clients trust us and that trust extends to how we treat our team
• You’ll have real flexibility and ownership in your day-to-day work

About Heritage Civil Works
At Heritage Civil Works, we help industries like aerospace, power generation, pollution control, and biotech tackle real-world engineering challenges through advanced modeling, structural design, testing, and data-driven insights. We’re not a typical civil firm we’re a forward-thinking, remote-first company where precision meets purpose.

We partner with engineers, researchers, and project managers to deliver technical excellence and we need someone just as detail-oriented and mission-driven on the customer operations side.

Equal Opportunity Employer
Heritage Civil Works is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with criminal records are also encouraged to apply.

Job Type:

• Full-time

Pay: $20 - $27 hourly

Schedule:

Flexible 8-hour shift | Monday to Friday

Location:

• Remote

#LI-Remote

Job Type: Full-time

Pay: $20.01 - $27.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Health insurance

Shift:

• Evening shift
• Morning shift

Work Location: Remote