About

• Handle inbound customer calls and emails, providing basic support and information.
• Resolve customer inquiries related to billing, account changes, and issues promptly and accurately.
• Document customer interactions and update customer records in the system.
• Maintain a high level of professionalism and customer service.
• Participate in training sessions to stay updated on company products and services.
• Successfully upsell products or services to existing customers
• Escalate unresolved or complex issues to CX Rep II, III, Leads or Supervisor or internal partners as necessary.
• Meet or exceed key performance indicators (KPIs) set by manager and department.
• Performs other duties as assigned.

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Basic computer proficiency and familiarity with CRM systems and Microsoft Office.
• Two years of related experience in a call center environment preferred.
• We require a minimum internet speed of 30 mbps download and 10 mbps upload. A speed test will be required
• A designated work area free from any distractions or interruptions
• Ability to participate in 2 weeks of Virtual Training
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong problem-solving skills and attention to details.

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP