About

Why work for Custom Alarm?

Join the Custom Alarm team as a full-time Customer Experience Representative where you will learn and grow while making a meaningful impact! We're looking for someone who thrives in a collaborative, customer-focused environment. At Custom Alarm, we prioritize positivity, teamwork, and providing exceptional service while fostering a family-friendly culture where you’re more than just an employee, you’re part of the family. If you're passionate about supporting others, enhancing operations, and contributing to a company that values lifelong learning and celebrating success together, we want to hear from you. Come be part of a team that makes a difference!

A Day in the Life at Custom Alarm

• Reports to: Customer Experience Manager
• Hours: Full-Time/M-F/8:30am-5:00pm
• Location: Southeast Minnesota
• Company Size: 75 employees
• Pay Range: $20.00 - $25.00 (starting wage is based on a number of considerations including; education, certifications, related experience, etc.)

The Main Responsibilities

Customer Experience Representatives take day-to-day direction from the Customer Experience Manager. Interact with customers and respond in an accurate and timely manner to address customer inquiries and resolve concerns. Maintain customer privacy and confidentiality. Conduct day-to-day interactions with customers and coworkers in a manner that exemplifies and supports the Vision, Purpose and Core Values of the company.

• Communicate effectively with internal and external customers, following all policies and completing required equipment checks and logs.
• Provide professional support via phone, email, chat, or in person; address inquiries and escalate when needed.
• Create and update customer accounts in monitoring software.
• Offer technical support, troubleshoot issues, and follow service and inspection procedures.
• Generate and follow up on service tickets to ensure timely resolution and customer satisfaction.
• Maintain detailed records of customer interactions, inquiries, and complaints.
• Handle overflow calls for service dispatch and front office.
• Identify potential business opportunities and promote products or services to existing customers.
• Complete data entry and assist with special projects to support teamwork and company goals.
• Participate in training and meetings to maintain and update job knowledge.

REQUIREMENTS:

What We Look For in a Candidate

Custom Alarm Core Values

• Do The Right Thing
• Positive Attitude
• Teamwork
• Lifetime Learner
• Customer Service

Education

• High School Diploma, or equivalent
• Customer service experience

Additional Skills and Abilities

• Experience with multi-line phone systems
• Professional verbal and written communication
• Active listening and interpersonal skills
• Customer service excellence
• Stress management and decision-making
• Collaboration with diverse teams
• Accurate and proficient computer skills
• Attention to detail and procedural compliance
• Strong organizational skills

Physical Demands

Reasonable accommodations may be provided for individuals with disabilities. The role is primarily sedentary, with occasional standing, walking, and light lifting (up to 10 lbs). Essential functions require audio, visual (including color recognition), and verbal abilities, as well as frequent hand, wrist, and finger movement.

Working Conditions

This job operates in a professional office environment and routinely uses standard office equipment.

Other Requirements

Regular and reliable attendance is required. Overtime may be required. Due to the security nature of our business, offers of employment are contingent upon passing a background check and pre-employment drug test.

SUMMARY:

For the 9th year in a row, Custom Alarm is proud to be named one of the "Best Places to Work in Southeast MN” – an honor we deeply value. We believe that taking care of our employees allows them to deliver the best service to our customers. That's why we’re committed to offering a comprehensive benefits package, including a competitive salary, medical, dental, and life insurance, a matching 401(k), and additional perks to show our appreciation:

• Flexibility
• Vacation/Sick Pay
• Holiday Pay + 2 Floater Holidays
• $200 Annual Wellness Benefit
• Employee Discount
• Profit Sharing
• Stand Up Desk
• Dress for Your Day/Business Casual
• Company Paid Social Events

What to Expect Next

Start your journey with us - take just a quick 10-15 minutes to complete your application. Once your application has been reviewed, our Human Resources Manager will reach out if you meet qualifications and standards. We look forward to hearing from you!

APPLICATION DEADILNE: Friday, November 21, 2025

Disability/EOE/Veteran

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement

People with a criminal record are encouraged to apply

Work Location: In person