About

• Description
• Customer Care Associate – Larson Automotive Group

• Be the Friendly Voice That Makes a Difference
• Are you a people person who can stay cool under pressure? Do friends say you have a smile they can “hear” over the phone? Larson Automotive Group is looking for a Customer Care Associate who can bring warmth, positivity, and problem-solving skills to every conversation.

• This isn’t just about answering calls—it’s about being the calm, friendly voice that turns a tough situation into a positive experience. If you love helping people and thrive in a fast-paced environment, this could be the perfect role for you.

• Why You’ll Love Working Here
• Career Growth: Many of our leaders started in this exact role.
• Competitive Salary: $39,000 - $45,000/annually
• Training & Support: We’ll teach you everything you need to succeed—no automotive experience required.
• Team Culture: Friendly, fast-paced, and supportive.
• Perks & Discounts: Enjoy savings on vehicles, parts, and service.
• Values That Matter: Integrity, respect, and teamwork guide everything we do.
• What You’ll Do
• Be the First Impression: Answer calls with energy, warmth, and professionalism.
• De-escalate with Care: Listen empathetically, stay calm, and find solutions for upset customers.
• Keep Things Organized: Schedule service appointments, set test drives, and follow up with customers.
• Support the Team: Assist sales and service departments with calls and administrative tasks.
• Deliver Great Service: Turn every interaction into a positive experience that builds loyalty.
• What We’re Looking For
• A friendly, outgoing personality with excellent communication skills.
• A natural problem solver who can stay composed and empathetic in challenging situations.
• A clear, professional phone presence that makes people feel heard and valued.
• Strong multitasking skills and attention to detail in a busy environment.
• A team player who’s eager to learn, grow, and build a lasting career.
• No automotive experience needed—just bring your positive attitude and people skills!
• Benefits & Perks
• Medical, Vision & Dental Insurance (including a $0 cost medical plan option)
• Company-Paid Life & AD&D Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays
• Employee Assistance Program (EAP) – free confidential support for mental, legal, financial, and family matters
• Employee Vehicle Purchase Program – exclusive pricing on all brands we offer
• Ready to Join the Larson Family?
• This is more than a job—it’s your chance to make a real impact while building a career in a supportive, people-first environment.
• Apply today and let your smile be the first thing our customers hear!
• Requirements
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to work well under pressure and manage multiple tasks simultaneously
• Knowledge of automotive repair and maintenance processes
• Familiarity with Service Price Guides and estimating repair costs
• Commitment to providing exceptional customer service
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.