About

• [https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/12/clientdata_1147511/9/1205/1244375e-3351-4964-bc11-39cfda4cb261.jpg]

Who we are

• With Raymour and Flanigan, you'll quickly learn that our core beliefs are about
• you! We believe that if we treat our associates well, they will treat our
• customers well. We will continually ask you to think outside of the box to raise
• the bar in our business and we will do the same for you! It's why we pride
• ourselves on having the most competitive and comprehensive compensation packages
• in the furniture industry. This includes health benefits, 401k with company
• match plus profit sharing, cross training, annual breakfast prepared by our
• owners and so much more!

What you'll do

• As a Customer Service Representative, you will play an important role in the
• lifecycle of every customers' purchase. You bridge the gap between the dream and
• the reality by assisting customers with scheduling their deliveries, managing
• payments and skillfully acknowledging customer questions and concerns. You will
• work independently and on a small team to ensure our vision of enhancing the
• customer shopping experience is continually strengthened.

What we need from you is

• * Consistently to provide genuine, friendly, personable and professional
• service.
• * Effective communication, interpersonal and organizational skills in person
• and on the phone.
• * Demonstrate excellent listening skills and the ability to multi-task within a
• fast-paced service environment.
• * Proactively resolve escalated customer issues.
• * Support sales and operations team members to go above and beyond by
• advocating for every customer's concerns and requests.
• * Flexibility to work a retail schedule that includes days, nights, weekends,
• holidays, and events.

• We can't wait to get to know you!  

• For a more detailed look into this role click here
• [https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf]

• or copy and paste the following link if using a mobile device

• https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf
• [https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf]
•  
• Raymour & Flanigan supports an inclusive workplace where associates excel based
• on personal merit, qualifications, experience, ability, and job performance.

• We are strongly committed to inclusivity and diverse workforce. We are committed
• to a discrimination free workplace where associates are treated with respect and
• dignity. To achieve this, we do not discriminate against any associate or
• applicant on the basis of race, creed, color, religion, sex (including
• pregnancy), age, national origin, physical or mental disability, status as a
• victim of domestic violence, sexual orientation, sexual and other reproductive
• health decisions, marital or familial status, genetic information or other basis
• protected by law.

• Please note that we are currently unable to offer visa sponsorship for this
• position. Candidates must have authorization to work in the U.S. without the
• need for sponsorship now or in the future.

• Raymour & Flanigan proudly supports a drug and smoke free work environment.

• Customer service representative Customer support Call center Customer
• satisfaction Problem-solving Communication skills Customer inquiries Ticketing
• system Customer complaints Conflict resolution Product knowledge Order
• processing Service inquiries Multitasking Active listening Empathy Resolution
• time Customer feedback Service excellence Escalation management Chat support
• Email support CRM (Customer Relationship Management)