About

Customer Support Representative (Remote – Independent Contractor)

Company: BioLongevity Labs
Location: Remote (U.S.A.)
Compensation: $4,000/month + Performance Bonuses
Type: Independent Contractor (1099)
Hours: 40+ hours per week (some weekend & holiday availability required)

About the Role:

We are seeking a dedicated and personable Customer Support Representative to join our fast-growing health & wellness company. In this role, you will be the front line of communication with our valued customers—providing exceptional service via email, phone calls, and other support channels.

This is a remote position ideal for someone who thrives in a fast-paced, mission-driven environment and is passionate about helping people improve their health and wellness.

Key Responsibilities:

• Handle inbound and outbound customer support inquiries via email, phone (Google Voice), and chat.
• Provide timely, accurate, and empathetic assistance to resolve customer questions, concerns, and complaints.
• Manage order issues, tracking updates, returns, and exchanges.
• Assist with product questions and basic troubleshooting.
• Maintain detailed records of customer interactions in our CRM system.
• Escalate complex issues to management as needed.
• Identify opportunities to enhance the customer experience and suggest process improvements.
• Stay updated on company policies, products, and promotions to provide informed support.

Qualifications:

• Fluent in English with excellent verbal and written communication skills.
• High level of patience, professionalism, and problem-solving ability.
• Must have a fast-working computer and reliable internet connection.
• Must have a phone capable of using Google Voice.
• Ability to work independently and manage time effectively.
• Strong attention to detail and organizational skills.
• Availability to work 40+ hours per week, including some weekends and holidays.
• Prior customer service experience (email/phone/chat) is required.

Bonus Skills (Preferred, but Not Required):

• Knowledge or personal experience with peptides, supplements, or health optimization products.
• Familiarity with CRM systems, WooCommerce, or other eCommerce platforms.
• Experience working in a remote, independent contractor capacity.

What We Offer:

• $4,000/month compensation plus performance bonuses.
• Fully remote position with a supportive, health-focused team.
• Opportunity to gain in-depth knowledge of cutting-edge wellness products.
• A positive, fast-paced, and rewarding work environment.

Ready to make a difference in people’s health journeys? Apply today and join our team!

Job Type: Full-time

Pay: $4,000.00 per month

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• Customer support: 2 years (Required)

Location:

• Remote (Preferred)

Ability to Commute:

• Remote (Required)

Work Location: Remote