About

The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Small Business Account Manager Manchester , NH Account Managers are primarily responsible for servicing policies (new and renewal) for commercial customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals. Duties of an Account Manager include, but are not limited to: Understand the daily business operations and basic exposures of our customers. Prepare, monitor and process renewals in accordance with agency procedures Follow-up with underwriters for the timely receipt of quotes. Respond to requests from underwriters. Prepare renewal summaries and proposals as needed. Produce binders for clients when policies not received and delivered to insured by effective date Facilitate audit disputes. Pursue prompt payment of agency bill invoices and request cancellation of policy when payment(s) are not received per Cross guidelines. Daily account servicing, assisting clients, requesting changes to policies, checking and processing policy changes Verify accuracy of all policy documents processed by companies Complete CL Checklist. Create new policy issuance instructions, quote instructions and renewal instructions for insurance company. (Bind Order) Ability to set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities Facilitate and monitor invoicing, monthly statements, payments and premium finance agreements Maintain monthly reports including suspense, unbilled premiums, expiration lists Knowledge of industry information, carrier products and property/casualty insurance coverages 1 or more years' Experience Can provide an Analysis of Coverage Maintain a cordial and professional relationship with clients, co-workers, companies, vendors and other business contacts Property & Casualty Insurance License Attain CE credits as necessary for licensing Family Owned From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in.