About

• Description
• Job Summary Overview
• The position is responsible for providing administrative and operational support to the risk management department for the collection of charged off loans.

• Essential Job Functions
• Sends appropriate letters, negotiate settlements, pay-offs for post charge off members.
• Re-establishes positive member relationship, when appropriate.
• Assists Collections Specialists I and II as needed.
• Takes lead line phone calls from the collection staff.
• Consults with 3rd party collection agencies to approve settlements on charge off loans placed with the agency.
• Works with the Bankruptcy Specialists to navigate conversations with members in Chapter 7 Bankruptcy and Dismissed Bankruptcy Members.
• Completes skip trace efforts to assist in delinquent account resolution.
• Recommends repossession and consult with repossession vendors as appropriate to secure collateral.
• Completes cross-training as needed for job functions within the risk team to be proficient in three of additional Risk division functions outside of normal duties.
• Performs other job-related duties as assigned.
• Requirements
• Position Required Qualifications

• Minimum Education and Experience
• High School diploma or general education degree (GED) and three (3) years collection experience.

• Knowledge, Skills, and Abilities
• Knowledge of computers and ability to type 25 words per minute. Ability to read, write and speak in English. Ability to skip trace and work high delinquency collections queue. Ability to write business correspondence. Ability to speak effectively to internal customers and vendors regarding complex inquiries or complaints. Ability to communicate verbally both in person and on the telephone. Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to add, subtracts, multiply and divide using whole numbers, common fractions, and decimals. Ability to assertively collect debt and hold members accountable for repayment plans.

• Licenses, Training, and Certifications Required
• None.

• Preferred Qualifications
• None.

• Hybrid Work Environment and Physical Demands
• Occasionally required to; climb or balance; stoop, kneel, crouch or crawl; or reach with arms.
• Frequently required to sit or stand.
• Regularly required to use hands to finger keys accurately when using calculator machines or computer keyboards.
• Occasionally is required to lift and or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Must be able to travel independently to department and branch locations.

• NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.