About

We are seeking a Collections Agent to contact customers for payment while maintaining diligence in professional correspondence.

Duties and Responsibilities

· Collection calls and/or correspondence in a fast-paced goal-oriented collections department

· High volume phone calls to assigned delinquent customers

· Provide customer service regarding collection issues

· Process customer refunds, review and process account adjustments & resolve customer discrepancies.

· Reconcile customer disputes as they pertain to payment of outstanding balances

· Responsible for reducing delinquency for assigned accounts

· Collaborate with sales and senior management when necessary to accelerate the collections process

· Report on the collections process with management and clients

· Weekly reporting to direct supervisor and ownership

· Distribute monthly delinquency notices

· Other duties as assigned by management

Requirements and Qualifications

· High school diploma or equivalent

· Good interpersonal and communication skills

· Strong negotiation skills

· Exceptional attention to detail is a must

· Knowledge of billing & collections procedures

· Ability to maintain a professional demeanor when dealing with difficult individuals or situations

· Ability to perform other assigned tasks and duties as assigned by supervisor

· Working knowledge of Microsoft Office Suite

· Experience with ESys a plus'

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person