Our name says it all Tender Loving Care at Home. Here at TLC Home Care we pride ourselves on having excellent customer service and caregiver selection. We are compassionate about what we do and know first hand the challenges involved in selecting good caregivers. We have a lot of experience and a long history coordinating care for clients, family members and caregivers and facilities. We understand that this is a very difficult time in your loved ones life but we will strive to bring the most qualified caregivers who truly love what they do and are excited about providing the best personal care services.

About The Role

We are seeking a dedicated and empathetic Client Care Agent to join our Customer Support department in a remote, full-time capacity. You will play a crucial role as the first point of contact for our customers, ensuring their needs are met with efficiency and sensitivity. This is an excellent opportunity to combine your communication skills and passion for helping others in a role that contributes directly to customer satisfaction and retention.

What You'll Do

• Respond promptly to customer inquiries through various communication channels, including email, chat, and phone.
• Provide accurate information about company products and services while addressing customer concerns.
• Resolve issues efficiently, escalating to higher-level support when necessary.
• Document all interactions and maintain detailed records of customer interactions and resolutions.
• Collaborate with colleagues and other departments to identify and solve systemic issues affecting customer experience.
• Proactively identify opportunities to enhance customer satisfaction and improve processes.
• Stay updated on product knowledge, company policies, and procedural changes to provide the best possible support.

Qualifications

• Fluent proficiency in spoken and written English.
• Proven experience in customer support, help desk roles, or similar client-facing positions.
• Outstanding communication and active listening skills.
• Ability to work well independently in a remote environment with minimal supervision.
• Strong problem-solving skills with a customer-focused approach.
• Comfortable using support software, CRMs, and other customer service tools.
• Reliable internet connection and a quiet workspace.