About

• Are you a champion of exceptional client experiences, skilled in transforming the client journey into a beacon of empathy and efficiency in the legal landscape?
• Do you have the creative vision to reinvent client engagement, blending legal landscape and experience acumen with innovative outreach strategies?
• Can you navigate the intricate dynamics of a legal firm, orchestrating the synergy between legal teams, administrative staff, and external partners to align with client success expectations?
• Is your approach to client experience underpinned by a blend of strategic thinking and heartfelt empathy?
• Final question: When faced with a challenge, do you get excited or run away?

• ** IMPORTANT: TO APPLY **
• If you have any questions, please email recruit@crisp.co only.
• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.
• To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.
• **RECRUITERS DO NOT CONTACT**
• Tabak Law is a rapidly expanding Social Security Disability, Veterans’ Benefits, Workers’ Compensation, and Personal Injury law firm, serving clients across the U.S. . Founded by Attorney Fred Tabak (40+ years of legal experience), the firm has helped secure nearly $300 million in benefits and compensation for over 20,000 clients . With a strong value system built on empathy, innovation, unity, growth, thriving, and service, Tabak guides clients “From Hardship to Hope” .
• Tabak Law maintains a nationwide network of skilled attorneys and is committed to elevating client dignity, restoring justice, and empowering lives. Their blog, testimonials, and accessible resources reflect their dedication to client education, transparency, and excellence .

What you’ll do

• Department Oversight & Scaling - Manage daily operations for a 15–20 person team, double the current caseload (~3,000 active cases), ensuring structure, resilience, and fast-paced execution.
• Client Experience & Quality Control - Champion Tabak’s mission of empathy and efficiency. Audit files and calls to ensure accuracy, compliance, and best-in-class client interactions.
• Team Leadership & Development - Recruit, train, coach, and support team leads. Deliver performance reviews, mentorship, and corrective actions as needed. Model a no-ego, highly accountable leadership style.
• Metrics & Performance Management - Track KPIs—daily tasks, phone call activity, case loads, case revenue, etc. Prepare and present weekly performance reports to senior leadership.
• Escalations & Compliance - Manage client escalations and ensure all deadlines and compliance requirements are met without compromise.
• Process Design & Implementation - Create intake structures, call center-like workflows, audit protocols, and incentive systems. Develop and refine onboarding, training, and QA processes.
• Collaboration with Leadership - Work closely with Kristin Dow and Monica Irelan Karas to implement direction in a dynamic, high-energy department full of evolving structures and responsibilities.

What we’re looking for

• Experience & Background: 3–5+ years managing team environments in high-volume call centers, claims advocacy, or customer-service-driven roles. Prior experience in VA, Veterans’ Benefits law, or VA call centers strongly preferred .
• Leadership & Culture Fit: Charismatic, no-ego leader with strong emotional intelligence, able to thrive amid rapid change. Collaborative, humble, and open to direction from senior management.
• Client Focus & Communication: Exceptional verbal and written skills. Advanced customer service mindset, with empathy at the core. Ability to de-escalate situations and represent Tabak’s brand of compassionate advocacy.
• Analytical & Detail-Oriented: Strong aptitude for quality control, auditing, metrics tracking, phone monitoring, call sampling, compliance, and deadline management.
• Technical Proficiency: Comfortable using phone systems, case management software, call monitoring tools, and reporting platforms.
• Resilience Under Pressure: Thrives under stress, thrives on juggling multiple priorities, and embraces high-energy, high-stakes environments.

Why you should work here

• Mission-Driven Culture - Join a team committed to turning hardship into hope, fostering empowering growth, and giving back through service .
• Rapid Growth & Opportunity - Work in a department doubling in size and impact. Shape structure, earn leadership visibility, and grow quickly with incentives.
• Collaborative Environment - A culture built on unity. Expect to impact branding, client engagement, and operational excellence across the firm.
• Competitive Compensation & Benefits - Base salary $65k–$70k, with the potential for bonuses and rapid annual increases based on performance and impact.
• Work Schedule & Location - Monday–Friday, 40 hrs/week, fully onsite at the Racine office (with flexibility for remote days per team policy).
• Professional Growth - Access learning opportunities alongside seasoned leaders. Potential to build and lead a call-center style team.

Additional perks

• Incentive plan based on KPIs (developed by the Manager).
• Discretionary year-end bonus.
• Career progression aligned with department expansion.
• Collaborative mentorship and direct access to firm leadership.
• The Claims Advocate Manager will lead and transform the Claims Advocate department at Tabak Law’s Racine, WI office. As a pivotal leader, you will implement structured processes, oversee team performance, and ensure top-tier client service in a high-volume, fast-paced environment.