About

Overview
We are seeking a motivated and detail-oriented Chat Support Representative to join our dynamic team. This role is essential in providing exceptional customer service and support to our team and clients. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various customer service-related tasks efficiently. Bilingual or multilingual candidates are highly encouraged to apply, as effective communication with diverse clients is vital.

Duties

• Provide outstanding customer support by addressing inquiries and resolving issues promptly.
• Assist the support team with administrative tasks, including order processing and documentation.
• Handle customer inquiries accurately and efficiently, ensuring compliance with company policies.
• Conduct outbound calling to follow up on leads and nurture client relationships.
• Maintain organized records of customer interactions and activities in our computerized systems.
• Collaborate with team members to achieve goals and enhance overall customer satisfaction.
• Communicate effectively with clients in English and other languages as needed.

Experience

• Previous experience in support or customer service role is preferred.
• Proficiency in using computerized systems for record keeping and data entry.
• Excellent verbal and written communication skills, with the ability to communicate clearly and effectively.
• Bilingual or multilingual abilities are a significant advantage, enhancing our service to diverse clientele.
• A proactive approach to problem-solving and a commitment to providing high-quality customer service.

Join us as a Support Representative where your contributions will directly impact our success while providing you with opportunities for professional growth!

Job Types: Full-time, Part-time

Pay: $24.28 - $32.21 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating shift
• Split shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Location:

• Florida (Preferred)

Work Location: Remote