About

• Job Title: Case Manager                              

• Department: Housing and Intervention

• Reports to: Team Lead Supervisor                    

• Salary Grade/Level/Family/Range: $27.32/hour, Step I, FY 2025-26. 

• Effective Date: 1-Jul-25

• FLSA Classification: Non-exempt / Hourly AFSCME Represented

• Hours:  Sun-Wed 7am-6pm

• Job Summary: Case Managers will engage with, check in on, and manage a caseload of individuals in response with the goal to meet their immediate needs, establishing a set of long-term goals, and helping mitigate any barriers to attaining housing. Duties and Responsibilities are used in revising or developing performance review objectives for employees.

Duties/Responsibilities

• * Participant
• 1. Case management assessments, service plan goals (short term/long term). Participate in case consultations and wrap-around meetings.
• 2. Facilitate client assistance needs, information, basic needs form support, referrals, advocating, resources and direct service.
• 3. Assist the assigned caseload in finding sustainable housing.
• 4. Joining participants for appointments as necessary.
• 5. Engage with individuals who are experiencing houselessness through maintaining an assigned caseload.
• 6. Research new resources for participants.
• 7. Create referrals for Peer Support Specialist as needed.
• 8. Respond to Crisis, write critical incident reports and incident reports as necessary.
• 9. Fulfill duties of a Mandatory Reporter as outlined by Sunstone Way, City of Portland , Multnomah County, and the Joint Office of Homeless Services (JOHS).
• 10. Engage with assigned caseload and reporting on the health and well-being of that caseload.
• 11. Assist in delivery of hygiene and other essential supplies to individuals. 
• 12. Work with staff and participants to ensure that the village is safe and welcoming to a broad diversity of participants experiencing homelessness.
• 13. Log daily notes, including things such as notable interactions between participant and staff, using cloud-based software, while creating time-stamped and accurate records of services provided on the site
• 14. Utilize a strengths-based approach with participants as they manage village living, which involves supporting participants with communal living, interpersonal conflict, and the stressors of houselessness.
• * Staffing
• 1. Participate in case consultations and wrap-around meetings.
• 2. Collaborate with BHS and wrap-around team on crises and occurrences.
• 3. Attend supervision, staff supervisions, required training, staff meetings & any appropriate community meetings.
• 4. Attend crossover with team daily (at the beginning and end of shifts) and with whole staff on Wednesdays.
• 5. Distribute and record distributed Tri-Met passes.
• 6. Conducts unit checks.
• 7. Maintain effective communication and collaboration with the Wrap-Around Team, Navigation Specialists, Team Lead Supervisors, and Program Manager
• 8. Process paperwork and forms as required by Sunstone Way and the Joint Office of Homeless Services (JOHS).
• 9. Support on-site volunteers to have a meaningful experience. Help them find projects to do while they are volunteering alongside staff at the village.
• 10. Monitor the daily duties of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• * Administration & Facilities
• 1. Assist in delivery of hygiene kits and essential supplies to individuals as a part of assigned caseload.
• 2. Writes case notes, daily notes, enters into log or online database such as Case Worthy.
• 3. Work with village staff to maintain the cleanliness of the facility, performing assigned duties in a timely manner.
• 4. Work with Navigation Specialist to submit client assistance funds requests.
• 5. Coordinate and communicate information regarding participants with staff on other side of the week.
• 6. Adhere to all state and federal privacy and security regulations applicable to the program, and to Sunstone Way policies and agreements regarding confidentiality, privacy, and security.
• 7. Process paperwork and forms as required by Sunstone Way, community partners and funders.
• 8. Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• 9. Participate in compliance, quality assurance, and quality improvement activities as directed.
• 10. Perform gate shack duties, including letting participants and staff into the gate.
• 11. Initiate and maintain organization and cleanliness in shared shelter areas and workspaces
• 12. Help to facilitate the structure of the day; ensure that the daily and nightly routines—i.e., cleaning, sanitizing, food service, supply stocking, etc.—are observed

• Supervisory Responsibilities: 

• * None.

Required Experience

• * 2 Years in a case management role or similar work (paid or volunteer) within a social services/non-profit agency 
• * Working with and entering data in client information databases.
• * Developing operating strategies, plans, or procedures.
• * Providing support services or caregiving experience
• * Possessing knowledge of human behavior and performance; individual differences in ability, personality, and interests.
• * Knowledge of principles and processes for providing customer and personal services.

Required Education and Certification

• * Associate’s Degree in Social Work, Psychology, or another related field, or two years’ experience in an equivalent position.
• * Ability to obtain QMHA Certification within six months of hire.

Required Skills/Abilities

• * Possess an understanding of Housing First and Harm Reduction models.
• * Open to change (positive or negative) and considerable variety in the workplace.
• * Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
• * Ability to maintain professional and appropriate boundaries.

• Preferred Education: 

• * Bachelor’s degree in social work, Psychology, or another related field. 
• * QMHA Certification.
• * Other social services certification or training.

Additional eligibility requirements

• * Sufficient manual dexterity and physical ability to perform assigned tasks.
• * Must be able to pass a background check upon offer. 
• * Must be able to work in a drug-free environment. 
• * Regular and reliable attendance to all required shifts.

Work environment

• Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements

• Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time

Travel required

• Occasional travel to and from other work sites up to 25% of the time.