About

Job Overview
We are seeking a motivated and customer-oriented Rental Agent to join our dynamic team. The ideal candidate will play a crucial role in assisting clients with their rental needs, providing exceptional service, and maintaining accurate records. This position requires strong organizational skills, a keen eye for detail, and the ability to effectively communicate with diverse clientele.

Duties

• Manage Listings: Regularly update and optimize car listings, including uploading photos, setting competitive pricing, and crafting engaging descriptions to attract customers.
• Customer Communication: Respond promptly and professionally to customer inquiries, booking requests, and messages. Provide all necessary information regarding vehicle features, rental policies, and delivery options.
• Booking Coordination: Confirm and manage rental bookings, coordinate car delivery/pickup logistics, and ensure all rentals are on time and smooth.
• Fleet Maintenance: Monitor and schedule routine maintenance and repairs to ensure all vehicles are in excellent working condition. Perform regular inspections to address any wear and tear.
• Cleaning and Detailing: Ensure that all vehicles are thoroughly cleaned, inside and out, between rentals. Arrange for detailing services as needed.
• Vehicle Check-In/Check-Out: Complete detailed check-ins/check-outs with customers, including documenting the car's condition and mileage, and handling fuel levels.
• Customer Support & Conflict Resolution: Address any issues or concerns that arise during a rental, working to resolve disputes, offer solutions, and maintain customer satisfaction.
• Inventory Management: Keep track of vehicle availability, ensuring accurate fleet inventory records and managing off-the-road (OTR) vehicles if necessary.
• Review Management: Respond to customer reviews, thank them for positive feedback, and address any concerns in negative reviews to ensure customer satisfaction.

Requirements

• Previous experience in retail sales or a similar customer-facing role is preferred.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Proficiency in data entry and maintaining accurate records.
• Excellent communication skills, both verbal and written; multilingual abilities are a plus.
• Familiarity with retail math concepts to assist customers effectively.
• A proactive approach to problem-solving and customer satisfaction.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Valid Drivers License

Join us as a Rental Agent where your skills will contribute significantly to our success while helping clients find their ideal rental solutions!

Job Type: Full-time

Pay: $3,000.00 per month

Schedule:

• 10 hour shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Elizabeth, NJ 07208 (Required)

Ability to Relocate:

• Elizabeth, NJ 07208: Relocate before starting work (Required)

Work Location: In person