About

General Information Primary Location: Troy Employee Status: Full-Time Workplace Type: Fully On-Site Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: LMCU is looking for a Branch Manager I, who is responsible for driving growth of a Credit Union branch, and facilitating career development of staff. The Branch Manager ensures that branch is providing outstanding service to LMCU members, our business partners and their employees, community organizations, and internal LMCU employees. The ideal candidate would understand the importance of upholding a constant and consistent positive image and the highest level of professionalism. A Branch Manager is responsible for maintaining a strong working knowledge of LMCU functions, regulatory compliance, and internal policies and procedures. The person selected for this position must also demonstrate excellent communication skills in all forms, verbal, written, and electronic. What you’ll do: Responsible for Credit Union Branch growth and employee development. Aligns talent to Retail business objectives by owning the employee Performance Management Process, documenting and addressing employee performance issues, and holding the team accountable for branch goals. Engages, encourages, and rewards team member performance. Facilitates the Career Development Planning Process to ensure technical expertise and leadership excellence of branch staff. Provides tools and guidance to foster individual development. Forecasts and manages branch-level budgets. Tracks and addresses budget line item trends. Demonstrates lending expertise when underwriting consumer loans. Partners with Business Development Manager to develop, plan, and implement sales efforts to build relationships and establish rapport with both community and business partners. Evaluates branch growth efforts and creates action plans based on analysis of sales metric data and targets. Monitors all branch activities to ensure adherence to and compliance with all applicable federal and state laws, regulations, and guidance, CU policies and procedures, and completion of required training. Champions the change management process. Identifies opportunities for continuous improvement and barriers to improving business processes. Influences others and supports company-wide projects and initiatives through collaboration to drive results. What you’ll bring: 3-5 years of similar or related experience, including preparatory experience preferred. A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours. Michigan Resident Producer Credit Insurance License required for all Michigan-based employees. External candidates without current licensure must successfully complete the licensing examination and provide proof of certification within 90 days of hire. Registered through NMLS and notary certification as required. Extensive knowledge of LMCU products and services, especially related to both consumer and business accounts and loans. Proven ability to meet sales targets and contribute to branch goals in a fast-paced, customer-focused environment. Strong leadership and mentorship capabilities, with a track record of coaching peers and building collaborative team environments. What you’ll get: All Employees: weekly pay and retirement savings options. Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer