About

PURPOSE
The Billing Support Specialist II handles more complex inquiries and serves as a knowledge resource for peers. This role requires deeper understanding of carrier billing, dispute processes, and payment workflows, with the ability to independently resolve moderate issues and mentor Level I team members.
ESSENTIAL DUTIES & RESPONSIBILITIES

• Perform all duties of Specialist I with increased speed and accuracy.
• Research and resolve moderately complex billing and payment issues.
• Provide insight and feedback on recurring issues to inform process improvements.
• Coach junior team members and assist in onboarding/training.
• Proactively identify when to escalate issues or bring in specialized teams.
• Ensure high-quality communication and service standards are consistently met.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Familiarity with carrier billing and dispute resolution processes preferred.
• Advanced research and triage skills across multiple platforms.
• Proven track record of meeting response time and quality goals.
• Ability to coach and support team members effectively.

QUALIFICATIONS/EDUCATION

• 2–4 years in a billing, finance support, or customer-facing operations role.
• High School diploma or equivalent

PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is typically performed in a general office environment or remote.
Physical Requirements
NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)