About

We are seeking a highly organized and bilingual (Spanish/English) Virtual Assistant with hands-on experience using Net Health and Point Click Care EMR systems. The ideal candidate will support healthcare operations remotely by scheduling appointments, making outbound calls to patients, handling billing tasks, and transferring patient records across platforms. PLEASE NOTE: ONLY CANDIDATES WITH UPDATED CV AND AN INTRO VIDEO WILL BE PROCESSED.

Key Responsibilities:

• Schedule patient appointments across multiple state facilities.
• Make outbound calls to patients for scheduling, follow-ups, and general communication.
• Handle billing support tasks as assigned.
• Transfer and reconcile patient data and records from Point Click Care into the main EMR system (Net Health).
• Ensure all patient data is accurately updated and maintained across systems.
• Coordinate with onsite facility staff for updates and clarifications.
• Maintain patient confidentiality and comply with HIPAA regulations.

Qualifications:

• Bilingual proficiency in Spanish and English (verbal and written) required.
• Proven experience using Net Health and Point Click Care EMR systems is required.
• Strong understanding of healthcare scheduling, billing, and patient data management.
• Excellent communication and organizational skills.
• Detail-oriented and able to manage tasks across multiple facilities and time zones.
• Prior experience supporting facilities in multiple states preferred.
• Reliable internet connection and a professional remote work setup.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to patrick.g@globalpacificsupport.com with the subject line "Bilingual VA Application”. PLEASE ATTACH THE LINK OR SHORT VIDEO INTRODUCTION OF YOURSELF HIGHLIGHTING YOUR EXPERTISE AND EXPERIENCE.

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   Welcome to Global Pacific Support!
   
   
   Global Pacific Support is not just another call center; we are a leader in delivering world-class customer service and support solutions on a global scale. With a commitment to excellence, we specialize in 24/7 multilingual customer support, dispatch coordination, and comprehensive service management for clients across various industries.
   
   Our team is driven by innovation, utilizing the latest technology and best practices to ensure that every customer interaction is seamless, efficient, and memorable. We pride ourselves on fostering a collaborative and inclusive work environment where employees are empowered to grow and make a real impact. At Global Pacific Support, we don't just fill positions—we build careers and craft industry leaders. Join us to be a part of a company that values your potential and invests in your future.
   
   
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