About

• Description
• Overview of the Role
• As a remote Outbound Sales Specialist in our call center, you will be the first point of contact for prospective patients
• interested in CGM devices. Your role is to provide exceptional service, educate patients, verify insurance, and
• guide them through the enrollment process. This is a fast-paced, phone-based role ideal for individuals with
• strong communication skills and a passion for patient care.

• Essential Duties and Responsibilities
• MUST BE FLUENT IN ENGLISH AND SPANISH
• Call Handling: Manage 400+ inbound and outbound calls daily, engaging with warm leads and prospective patients.
• Customer Service: Deliver empathetic, patient-focused support over the phone, demonstrating active listening and professionalism.
• Sales & Enrollment: Convert leads enrolled patients by clearly explaining product benefits and closing sales in compliance with HIPAA and Medicare guidelines.
• Insurance Verification: Obtain and verify insurance benefits and clearly communicate patient responsibilities.
• Product Expertise: Maintain in-depth knowledge of CGM products and educate patients on their features and benefits.
• CRM Documentation: Accurately record all patient interactions and transactions in the CRM and intake systems.
• Post-Enrollment Support: Provide follow-up assistance and ensure patients understand the next steps.
• Compliance: Adhere to HIPAA regulations and maintain strict confidentiality of patient information.
• Team Collaboration: Work closely with internal teams to ensure a seamless patient experience.
• Continuous Learning: Stay updated on industry trends, insurance policies, and product updates.
• Privacy regulations: adhere to and comply with all HIPAA guidelines and always maintain confidentiality of patient information.
• Other duties as assigned.
• Requirements
• What You’ll Bring
• Proven experience in a high-volume call center or phone-based customer service/sales role.
• Strong communication and interpersonal skills.
• Empathy, patience, and customer-first mindset.
• Familiarity with healthcare, medical equipment, or insurance processes is a plus.
• Proficiency in CRM and insurance verification tools.
• Ability to multitask and thrive in a fast-paced environment.
• High school diploma or equivalent required.

• Benefits
• Medical, Dental, and Vision Insurance
• Life Insurance coverage
• Paid time off and Holiday Pay
• 401K with company match option
• Growth opportunities
• Join a team where your work has real impact. Apply today and help transform the lives of people living with diabetes!