About

• Pay Plan Title: Unit Manager

• Working Title: BH/IDD/TBI Provider Engagement Manager

• FLSA Status: Exempt

• Posting Salary Range: $67,632 - $78,454

• Office Location: Remote in North Carolina

POSTING DETAILS

• Make an Impact

• Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

• Why Work for Us? 

Trillium believes that empowering others begins with supporting our team. We offer our employees

• * A collaborative, mission-driven work environment
• * Competitive benefits and work-from-home options for most positions
• * Opportunities for professional growth in a diverse inclusive culture

• Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

• If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

• What We’re Looking For

• Trillium Health Resources has a career opening for a BH/IDD/TBI Provider Engagement Manager to join our team! The BH/IDD/TBI Provider Engagement Manager is responsible for strategic communication, provider education, and relationship development across the BH/IDD/TBI network. Reporting directly to the Associate Vice President of Provider Relations and Satisfaction, this position develops policies and procedures related to provider engagement, and oversees provider forums, webinars, and communication initiatives. The BH/IDD/TBI Provider Engagement Manager leads the Provider Relations staff focused on proactive engagement, education, and satisfaction and works closely with other internal departments in promptly resolving provider issues and ensuring providers are assisted in various areas including enrollment, service authorization, contracting, and reimbursement. This position requires a strong skill set in customer service, leadership, staff management and development, organizational and time management skills, data trend analysis, and problem-solving.

On a typical day, you might

• * Ensure timeframes for specific unit responsibilities and deliverables are met in accordance with contractual and Behavioral Health/Intellectual/Developmental Disability Tailored Plan requirements. 

• * Oversee Provider Engagement Coordinators who engage providers and provide customer service across the BH/IDD/TBI network. 
• * Provide ongoing support to ensure providers receive accurate guidance and timely assistance regarding enrollment, contracting, authorizations, claims and general inquiries. 
• * Lead provider orientation sessions for new and existing providers to ensure understanding of network requirements, policies, and available resources. 
• * Coordinate provider education and training opportunities, including webinars, provider meetings, and virtual learning sessions to enhance provider knowledge and performance. 

Employee Benefits

Trillium knows that work/life balance is essential. That’s why we offer

• * Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• * Work-from-home options available for most positions
• * Health Insurance with no premium for employee coverage
• * Flexible Spending Accounts
• * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook]
• * 401k with 5% employer match and immediate vesting
• * Public Service Loan Forgiveness (PSLF) qualifying employer
• * Quarterly stipend for remote work supplies

• Qualifications

Required

• * An Associate’s degree and three (3) years’ experience with a call center and/or in customer service, and includes experience with behavioral/mental health, substance use, and/or developmental disabilities. OR
• * A Bachelor’s degree and one (1) year experience with a call center and/or in customer service, and includes experience with behavioral/mental health, substance use, and/or developmental disabilities. OR 
• * Equivalent combination of education/experience. 
• * Must have a valid driver’s license
• * Must reside in North Carolina.
• * Must be able to travel within catchment as required.

Preferred

• * Degree in Human Service field. 
• * Advanced degrees.
• * Supervision of two (2) or more employees.

• Deadline for Application: Tuesday November 25, 2025 @ 11:59pm

• How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include

• * Employer name, dates of service (month/year), average hours worked per week, and essential job duties
• * Education details (degree type, date awarded, institution, field of study)
• * Licensure/certification information, if applicable

• After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

• Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

• Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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