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Job Description Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Benefits Specialist to join our team. This position will report to our agency located in Richmond, VA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position. Responsibilities: Assist clients with understanding and navigating their benefit options. Provide timely and accurate responses to client questions and concerns. Collaborate with Account Managers to ensure all client benefits programs are administered efficiently. Prepare and maintain client benefit documentation, including plan summaries and policy details. Track and manage client benefit enrollment and eligibility changes. Assist in the collection and analysis of client benefit data for reporting and decision-making. Ensure accurate and up-to-date client records in the benefits management system. Identify opportunities for process improvements and efficiencies in benefit administration. Contribute to the development and implementation of best practices for client benefits management. Coordinate with internal teams, including HR and finance, to ensure seamless benefit administration. Facilitate communication between clients and benefit providers as needed. Ensure all benefit programs and processes comply with relevant regulations and company policies. Assist in preparing documentation for compliance audits and reviews. Input policy premium information into benefit point to keep commission tracking and headcount accurate throughout the year. Qualifications: High school diploma or equivalent certification At least 2 years of experience in the health and benefits space Highly motivated, organized and able to work in a fast paced environment Able to thrive in a fast paced environment and manage multiple tasks A strong attention to detail with a passion for providing quality customer service Benefits: Company Paid Life Insurance, Long-Term and Short-Term Disability. Medical, Dental, Vision and FSA/HSA plans. 401(k) with company match. Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits. Generous PTO. An awesome team of professionals! The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Founded in 2009, Hilb Group is a Top 25 middle-market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals throughout the nation. Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity, and growth drive our actions to benefit every client.