About

• Description
• Toyota of Hemet is seeking a motivated and experienced BDC / Internet Manager to lead our Business Development Center and Internet Sales operations. The right candidate will be responsible for managing inbound and outbound internet leads, setting and tracking appointments, overseeing a team of BDC representatives, and ensuring exceptional customer engagement that drives sales and service growth.
• Key Responsibilities
• Oversee daily operations of the BDC and Internet Sales Department, including lead response, follow-up, appointment setting, and conversion tracking.
• Manage, train, and motivate a team of BDC representatives to achieve performance goals.
• Develop and implement scripts, processes, and best practices for consistent, high-quality customer interactions.
• Monitor CRM activity to ensure timely and professional follow-up on all internet, phone, and service leads.
• Collaborate with the Sales and Service Managers to maximize appointment show rates, sales conversions, and customer satisfaction.
• Analyze lead sources, response times, and ROI to recommend improvements in digital marketing and advertising.
• Maintain department reporting on KPIs such as lead volume, contact ratio, show ratio, and sold ratio.
• Ensure compliance with Toyota brand standards and dealership policies.
• Requirements
• Automotive dealership BDC or Internet Sales management experience required (Toyota or high-volume import brand preferred).
• Proven track record of managing teams and achieving lead-to-appointment and appointment-to-sale performance goals.
• Strong understanding of CRM tools (e.g., DealerSocket, Elead, etc.).
• Excellent communication skills – both verbal and written – with a customer-first mindset.
• Ability to coach and hold team members accountable for process compliance and performance.
• Proficiency with digital marketing platforms, lead management, and reporting tools.
• High level of organization, attention to detail, and ability to multitask in a fast-paced environment.