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• Company DescriptionChristian Brothers Automotive Benefits:*Up To $120K AnnuallyClosed Every Weekend To Spend Time With Family & FriendsEarn More With Team Performance BonusesPaid Vacation & Paid HolidaysHealthcare Benefits AvailableMatching 401k Retirement PlansWeekly LunchesEmployee Appreciation EventsEmployee Point Store Access - Redeem Your Training Points For Awesome Swag & RewardsContinuous Training Available Through The CBA Flywheel Learning SystemEmployer-paid Financial Wellness Program and App, SmartDollar & EveryDollarOn-Going Training & Career AdvancementFuture Franchise Leadership Academy (FFLA) - Path to Shop Ownership AvailableJob DescriptionJob Title:Automotive Service ManagerLocation:8120 East 56th Street, Odessa, TX 79761 (Projected to open end of 2025!) Job Overview:As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment in their vehicle. Because of these reasons, you play a large role in building relationships with our guests. Our Service Managers have the responsibility of taking our guests through the entire repair process, keeping them informed on the status of their vehicle, and ensuring their satisfaction before they leave our facility.The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.Responsibilities include, but are not limited to:Manage office and shop personnel and daily operationsFollow and enforce all company policies and procedures as outlined in the current Employee HandbookTake necessary corrective and/or disciplinary action for employee non-complianceEnsure quality of work, attitude and performance meets or exceeds guest satisfaction goalsDirect the smooth, orderly and organized operation of the storeMaintain a personal positive attitude and positive communications at all timesDevelop estimates and work orders.Direct Service Writer's development of our guest estimates and work orders and assign work orders to the techniciansEnsure selection of quality partsEnsure target margins are achievedOpen and close stores on a daily basisPerform daily accounting closing and balancing proceduresPerform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owners and or OperatorsEnsure all equipment is fully operational and in good working order.Ensure technicians have the resources needed to do their jobServe as the primary communications interface to the customers, before, during and after serviceGreet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respectPresent the best solution to properly repair our customer’s vehicle in a way that is easy for them to understandPossess the ability to consistently and effectively sell our services without jeopardizing honesty and integrityAct in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrityOther duties may be assignedQualificationsQualifications:5 years work experience in Automotive Customer Service & Service SalesSupervisory or Management experience in the Automotive IndustryProficiency in Windows based computer software and automotive store applicationsExperience in TekMetric software application preferred, but not requiredGraduation from an industry recognized service training program preferred by not requiredASE Service Consultant certification or equivalent experienceCurrent driver’s licensesDriving record acceptable to our current insurance carrierPhysical Requirements:Being on your feet for the majority of the workday (standing, walking, etc.)Occasionally lifting and carrying objects over 50 lbs.Driving manual transmission vehiclesKeeping a brisk work pace in a high-volume environmentUsing a keyboard and mouse several times dailyUsing a standard handset phone several times dailyAdditional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.