About

• Company Overview
• ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
• Role Summary
• We are seeking a highly motivated and strategic performer to lead and execute the implementation of RPA (robotic process automation) and AI tools across ID.me’s operational teams. This individual will own the roadmap, evaluation, implementation, ongoing optimization, and performance of automation technologies designed to improve the speed, accuracy, and quality of internal processes.
• This role will partner closely with Operations, Product, Engineering, Data Engineering, and Business Insights to identify opportunities for automation, ensure thoughtful implementation, and measure impact. The ideal candidate brings a mix of technical aptitude, operational insight, and strong stakeholder management skills.
• Key Responsibilities
• Define and drive the roadmap for RPA and AI tooling across multiple business functions with a focus on scalability, reliability, and compliance
• Partner with cross-functional leaders to identify high-impact opportunities for automation and AI-powered optimization.
• Oversee the design, build, testing, and deployment of RPA bots and AI models (including generative AI and LLMs) in collaboration with technical partners.
• Evaluate and select RPA/AI platforms and ensure integration with ID.me’s existing systems. Manage vendor relationships if applicable
• Build playbooks, training, and best practices to enable frontline teams to adopt and scale automation. Serve as a champion for responsible AI use within the company.
• Ensure all automation initiatives meet internal standards for privacy, security, and compliance. Partner with Legal and Compliance teams on guardrails for AI usage.
• Define KPIs to track impact on quality, speed, and cost. Conduct post-implementation reviews and iterate on design for continuous improvement.

• Qualifications
• Bachelor's Degree in a quantitative field (Computer Science, Engineering, Mathematics, etc.) from a top-tier university
• 1+ years of experience in operations, process improvement, product operations, or technology implementation roles
• Demonstrated experience leading automation or AI projects in a business environment (e.g., RPA, LLMs, NLP, chatbots, workflow automation)
• Strong program management skills and ability to manage multiple initiatives concurrently
• Excellent cross-functional communication and stakeholder management
• Comfortable working with technical and non-technical audiences
• Experience with tools such as UiPath, Automation Anywhere, or OpenAI APIs preferred
• ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
• Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
• ID.me participates in E-Verify.