About

• Description
• A/V Support & Commissioning Technician
• Travel: Moderate | Mix of Remote and Onsite Support & Integration
• Do you enjoy troubleshooting complex systems and helping customers succeed? This role combines technical support expertise with hands-on commissioning for advanced audio-visual solutions.
• As an A/V Support & Commissioning Technician, you’ll provide remote and onsite support for established A/V systems, ensuring they run flawlessly. You’ll also play a key role in commissioning new installations, verifying system performance, and training customers for long-term success.
• What You’ll Do
• Deliver expert support for installed A/V systems via phone, remote access, and onsite visits.
• Commission new systems: Verify installations, configure hardware/software, and ensure everything works as designed.
• Train customers on system operation and best practices.
• Troubleshoot and resolve escalated technical issues across diverse environments—from single-room setups to multi-room and campus-wide systems.
• Collaborate with project managers for smooth handovers and customer satisfaction.
• What You Bring
• Strong experience with Crestron programming, Biamp/QSC DSP setup, and commissioning.
• Knowledge of AV over IP, HDBaseT, Dante, AVB, and other industry-standard protocols.
• Familiarity with conferencing systems (voice and video), council chambers, and multi-room installations.
• Expertise in wired and wireless microphone technologies.
• A working understanding of computer networks.
• Excellent communication skills and a passion for customer support.
• Why You’ll Love This Role
• A mix of remote troubleshooting and onsite commissioning.
• Work with cutting-edge A/V technologies and major vendor endpoints.
• Opportunities for growth in a dynamic, customer-focused environment.
• Moderate travel
• Ready to combine your technical skills with customer success? Apply now and join a team that values innovation and service excellence!
• Requirements
• Bachelor’s Degree desired coupled with excellent written, verbal, and presentation skills.
• Possess an exceptionally professional, clean-cut, look and demeanor, as the face of the company to the customer.
• Infocomm certification; CTS minimum, CTS-D/I a plus.
• Crestron certifications including DMC-E, DM-NVX, Crestron P201 or above.
• Biamp (TesiraForte), Shure (MXW and ISC), Dante (Audinate), and QSC (Q-Sys level 1) certifications.
• Experience with Cisco, Polycom, Lifesize and other videoconferencing endpoints.
• Experience with Crestron, QSC, Extron, Kramer, as well as major vendor endpoint (Panasonic, NEC, Samsung, Da-Lite) devices.
• Experience with Visio, Stardraw, or other CAD packages.
• Knowledge and experience terminating and maintaining AV connectors and cables (XLR, DVI, HDMI, 3.5mm, RCA, DB-9, etc.).
• Very knowledgeable in Excel and other Microsoft products.
• Ability to work alone or with a team of diverse individuals.
• Able to work within a strict timeframe and hard deadlines.
• Able to travel 50-75% of the time (mostly in-state, or Oklahoma).
• Able to pass a background check at the local, state, and national levels