About

• POSITION OBJECTIVE

• The Housekeeping Assistant Manager is responsible for – with an attentive, friendly, efficient and courteous manner – ensuring the operation of the Housekeeping Department by providing all guests quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. 

• ESSENTIAL JOB FUNCTIONS

• * Uphold Aspen Meadows Resort (AMR) policies, brand standards, and Risk Management requirements; ensure guest privacy and security.
• * Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, PMS reports, emails and/or phone calls; in an attentive, courteous and efficient manner. Follow up after resolution to ensure guest satisfaction.  
• * Understand hospitality terms. 
• * Foster strong cross-department communication with Front Office, Guest Services, Engineering, and Leadership.
• * Build, coach, and hold housekeeping team members accountable; recognize performance and address issues per AMR standards.
• * Drive progress in the Housekeeping Department by fostering Service Professional engagement, morale, and training, while ensuring the team contributes to annual Standards audit goals.
• * Oversee training and development for all Housekeeping Service Professionals—new hires and tenured staff—ensuring compliance with AMR standards, while motivating, coaching, and holding team members accountable.
• * Carry and respond promptly on company devices (radios), ensuring professional and consistent communication etiquette.
• * Plan and run daily pre-shift/lineups; communicate priorities, VIPs, special requests, and safety topics.
• * Assign, monitor, and adjust daily workloads for Room, Public Area/Laundry, and House Attendants; verify completion.
• * Maintain accurate room status in Opera; Balance and clear room status nightly; resolve any discrepancies. Advise changes in inventory such as ‘dropped rooms’ to the Front Office and Reservations Teams.
• * Inspect guestrooms and public/back-of-house areas for cleanliness, condition, and standards; re-inspect VIPs; assist with cleaning when needed.
• * Manage large turnarounds and special pre-arrival/in-house requests to meet timelines and quality targets.
• * Maintain orderly carts, closets, laundry, stairwells/landings, and service areas; close the department with keys, stock, and spaces secured.
• * Administer Lost & Found per AMR policy.
• * Drive preventive “CARE” programs (e.g., floor care, deep cleans, mattress rotations) and keep detailed records.
• * Ensure proper storage, issuance, and security of supplies; maintain pars and oversee monthly/quarterly inventories.
• * Manage ordering and invoice reconciliation against budget/forecast in partnership with Rooms/Accounting.
• * Maintain key control and department radios/devices, model proper radio etiquette and responsiveness.
• * Generate, track, and follow up on maintenance work orders through Nuola; monitor OOO rooms and update departments.
• * Schedule staff to forecast and productivity targets; review hours and submit timely, accurate payroll with required documentation, and ensuring breaks for all team members.
• * Enforce safety compliance and lead emergency responses per AMR and local procedures.
• * Ensure consistency with departmental opening and closing procedures. 
• * Oversee the closing of the department at the end of the day; ensuring the Attendants’ carts and linen/ control closets are clean and restocked and orderly, the laundry facility is organized, and keys are returned.  
• * Monitor the guestroom outdoor areas for food & beverage items and assist with collection.  
• * Ensure that public areas, guest rooms and back-of-house areas are cleaned according to Salamander Hotels & Resorts and affiliated partner program policies and standards. Assist with cleaning where necessary to ensure high cleanliness levels. 
• * Assist in maintaining and controlling all housekeeping and guestroom equipment and/or facilities/ amenities.  
• * Assist in reviewing worked hours and completing payroll on a timely basis. Provide required documentation to Accounting and/or Human Resources.  
• * Manage Housekeeping inventories by conducting monthly/quarterly counts, maintaining par levels, and ensuring timely procurement of supplies and amenities.
• * Prepare and conduct housekeeping recruitment interviews as required. Follow hiring procedures according to Salamander Hotels & Resorts policies.  
• * Reconcile and update the Rooms Division checkbook and vendor invoices throughout the month.  

• EDUCATION/EXPERIENCE

• * At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. 
• * Supervisory experience required. 
• * Must be proficient in Microsoft Office Suite and Microsoft Teams; Profitsword and Nuvola platform experience preferred. 

• REQUIREMENTS

• * Must be able to clean rooms if necessary. 
• * Comply with Salamander Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations. 
• * Must be able to maintain confidentiality of information. 
• * Maintain high standards of personal appearance and grooming, including nametag and pin. 
• * Maintain regular attendance as required by scheduling, which will vary according to the business needs of the hotel. 
• * Maintain an attentive, friendly, helpful, and courteous demeanor and approach to all guests, managers, and fellow Service Professionals. 
• * Must be effective at listening to, understanding, and clarifying concerns raised by Service Professionals and guests. 
• * Must be effective in handling problems identified or brought to attention; including anticipating, preventing, identifying, taking ownership of, and resolving problems as necessary. 
• * Must be able to multitask and prioritize departmental functions to meet deadlines. 
• * Must be able to understand and evaluate complex information, data, etc. from various sources and/ or platforms to meet appropriate objectives. 
• * Attend all hotel required meetings and trainings. 
• * Must be able to cross-train in other hotel related areas. 
• * Participate in lateral department M.O.D. coverage as required. 
• * Must be able to show initiative, including anticipating guest or operational needs. 
• * Perform other duties as requested by management. 

• PHYSICAL DEMANDS

• * Long hours are sometimes required. 
• * Must be able to work on feet for prolonged periods in a fast-paced environment.
• * Frequent lifting, pushing, pulling, and carrying of items up to 25 lbs (linen bags, cleaning supplies, small furniture).
• * Occasional lifting or moving of heavier items up to 50 lbs with assistance.
• * Frequent bending, stooping, kneeling, and stretching to clean guestrooms, bathrooms, and public spaces.
• * Visual acuity to check cleanliness and detect imperfections.
• * Must be able to hear and respond to guest requests, alarms, and radios/devices.

• WORK ENVIRONMENT

• * Service Professionals are required to perform tasks that involve prolonged standing, walking, bending, reaching and lifting.  
• * The department requires the safe operation of housekeeping equipment and handling of cleaning chemicals and supplies in accordance with the established safety standards.
• * Work is performed in both guest facing and back of the house areas, which may include exposure to varying temperatures, noise levels and frequent interruptions.
• * The demands of the department include adherence to quality, safety and service protocols, as well as the ability to manage workload fluctuations depending on occupancy.
• * Service Professionals are expected to demonstrate professionalism, teamwork and commitment to maintaining a clean, orderly and welcoming environment at all times.

• RECEIPT AND ACKNOWLEDGEMENT

• I acknowledge and understand that: 

• * Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
• * The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions. 
• * Job duties, tasks, work hours and work requirements may be changed at any time. 
• * Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.

* I have read and understand this job description

• Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

• Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.