About

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year. Job Description: SUMMARY: Responsible for ensuring all operations of the Food and Beverage Department and Team Member performances are in compliance with the Company’s objectives and Gaming Regulations. ESSENTIL DUTIES AND RESPONSIBILITIES include the following: • Interacts effectively with the public and Team Members. Performs excellent customer service at all times. • Assists Food and Beverage Manager in enforcing performance standards, policies, and procedures in accordance with the Company’s expectations. • Assists Food and Beverage Manager for complying with all food and beverage health, liquor and safety regulations as well as all federal, state and local applicable laws. • Maintains compliance with all regulations of health and sanitation standards as well as all applicable federal, state, local laws/ordinances; to include maintaining applicable food safety certification. • Participates in all activities on property relating to recruitment, interviewing, testing, selection, orientation, transfers, promotions, and terminations to ensure that they are carried out in accordance with established company policies and procedures and Federal and State laws. • Assists Food and Beverage Manager in scheduling, evaluating and training of the Team Members, ensuring staff’s compliance with all customer service standards. • Ensures floor operations are run in a smooth, efficient manner to ensure customer satisfaction. • Assists Food and Beverage Manager in reviewing and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Team Members in a fair and equitable manner. • Works any position within the department when needed to provide emergency coverage when other Team Members cannot be reasonably obtained to perform those functions. • Maximizes cost effectiveness within the Restaurants and Beverage areas by ensuring compliance with established budget, labor, beverage and Restaurant benchmarks. • Receives, issues and maintains accurate perpetual inventories of all spirits and wine. Ensures security of all alcoholic beverages within the department. • Maintains knowledge of ABC Codes, the Dram Shop Act and bartender’s responsibilities and rights under it. Completes Alcohol Awareness Training and passes the test associated with the course and renews Alcohol Awareness certification every two years. • Listens to, evaluates and assures control of customer grievances. • Monitors job performances of all the Team Members and provides feedback on same to aid the Team Members in developing and enhancing skills. • Reviews departmental reports, addressing potential conflicts and/or misinformation. • Participates in all training exercises with emphasis on customer service, creation and maintenance of a discrimination and harassment free environment. • Ensures a maximum level of service and satisfaction throughout the property in the area of Food & Beverage is achieved and maintained. • Receives payment from food and beverage customers in a prompt and courteous manner. • Adheres to established cash control policies and procedures of the Company. • Adheres to all cashiering responsibilities. • Confers with Food and Beverage Manager concerning operational deficiencies and areas in need of attention. • Maintains a consistent, regular attendance record. • Performs any reasonable request made by management. • Ushers as needed by management for events. SUPERVISOR RESPONSIBILITIES: Directly supervises Food and Beverage Supervisors; indirectly supervises all other Restaurant and Beverage Team Members. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: One to two years’ supervisory experience in a restaurant or beverage department required. HS Diploma or GED Required. SPECIAL QUALIFICATIONS: Appropriate licenser. Strong organization and interpersonal skills required. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Team Member is frequently required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential function of this job. The noise level in the work environment is usually loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment. Nestled near the awe-inspiring Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience the natural beauty of the Sierra foothills while enjoying world-class gaming, dining and entertainment. Whether guests are drawn to the latest slot machines or fast-paced table games, seeking casual or upscale dining options, or looking for luxurious accommodations and thrilling energy, Chukchansi offers the ultimate California destination for a delightful and unforgettable getaway WHERE WORK MEETS PLAY! We're seeking individuals who embody teamwork, exude positivity, thrive in social settings and enjoy brightening others' days. Does this sound like you? If so, we look forward to hearing from you!