About

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year. Job Description: SUMMARY: Responsible for assisting the Executive Housekeeper in leading the Housekeeping Department and the successful overall coordination and direction of all activities related to the general cleaning, upkeep and maintenance of all areas of the Hotel Towers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and Team Members. Performs excellent customer service at all time. Ensures that guest accommodations, hotel public spaces and closets are cleaned to standards and properly stocked with amenities. Coordinates housekeeping work with all departments. Maintains a high level system or technical knowledge with all business systems, software, applications and other. Confers closely with the Executive Housekeeper at all times and takes full advantage of every opportunity to become familiar with all aspects of the position. Fills in for Executive Housekeeper when needed. Routinely inspects work areas, identifying potential problems or repair needs and proactively takes action to resolve current and potential issues. . Analyses data and prepares routine, as needed, and/or on request reports to help guide the effective management of the department. Maintains proper level of linen, chemicals, amenity and other supplies. Keeps up with the industry trends, recommends process and procedures improvements. Research products and generates purchase requisitions to procure guest supplies, cleaning supplies, cleaning equipment and any other supplies or equipment needed. Executes a successful and organized deep cleaning program. Attends to and/or conducts team member meetings, one-one ones, and/or quarterly round tables. Ensures lost and found items are properly tagged and deliver to the Security Department in a timely fashion for storage. Coordinates training for current and new Housekeeping Team Members. Meets training deadlines. Utilizes leadership skills and motivation techniques in order to maximize productivity and satisfaction of Housekeeping Team Members. Reviews departmental guest complaints, and takes proper corrective action. Facilitates the flow of information, by assisting the Executive Housekeeper in the organization and presentation of regularly scheduled meetings with all Housekeeping Team Members. Meet productivity, performance, and quality goals and objectives. Proactively maintains adequate staffing levels in the Housekeeping Department. Hires and retains highly successful employees. Develops high potential team members for upper mobility. Improves poor performance through mentoring, coaching, documenting and applying progressive discipline. Maintains harmonious work environment and resolves any grievances in a timely and fair manner. Supports all hospitality divisions departments. Assists and/or covers for all positions (manager and down) during emergencies, staff shortages, cross training situations and when directed by Executive Housekeeper or higher. Ushers as needed by management for events. Executes terminations when appropriate under guidance and direction from Executive Housekeeper. Maintains consistent and proper records. Performs any reasonable request made by management. PERFORMANCE REQUIREMENTS To perform this job successfully, an individual must be able to satisfactorily: Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times. Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity. Demonstrate a desire to succeed and willingness to help others succeed. Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. Serve as contributing Team Member of CGRC enhancing operations in its entire business endeavor. SUPERVISORY RESPONSIBILITIES: Directly supervises the activities of all levels of Housekeeping Team Members. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: High School diploma or GED required. College degree or courses in relevant fields from an accredited school preferred. Three years of Hospitality Experience or two years of proven and successful progressive Hotel Track experience including Hospitality leadership is required. AAA Four Diamond Housekeeping and/or Front Desk Management experience required. Previous union experience preferred. SPECIAL QUALIFICATIONS: Must possess effective communication, organizational, emotional intelligence and intermediate computer skills in business office software such as Word, Excel, and Power Point. High aptitude and capability towards learning industry computer systems is required. Strong knowledge of PMS, HR, Purchasing systems experience and knowledge is required. An extremely flexible work schedule is necessary. Must be able to work weekends, nights and holidays as required by business needs. Typical workweek average at 45 hours. LANGUAGE SKILLS: Ability to read and understand financial reports, policy and procedure manuals, and technical instructions. Ability to respond to common inquiries or complaints. Ability to effectively present information in one-on-one and small group situations required. Bi-lingual in Spanish preferred MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply commonsense understanding to carry out written or oral instructions. Ability to deal with problems involving a variety of situations. Ability to analyze and interpret financial data, prepare budgets and business plans. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment. Nestled near the awe-inspiring Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience the natural beauty of the Sierra foothills while enjoying world-class gaming, dining and entertainment. Whether guests are drawn to the latest slot machines or fast-paced table games, seeking casual or upscale dining options, or looking for luxurious accommodations and thrilling energy, Chukchansi offers the ultimate California destination for a delightful and unforgettable getaway WHERE WORK MEETS PLAY! We're seeking individuals who embody teamwork, exude positivity, thrive in social settings and enjoy brightening others' days. Does this sound like you? If so, we look forward to hearing from you!