About

Job Description: City Appliance Services, a family-owned appliance repair company based in San Marcos, TX, is seeking a reliable and tech-savvy Virtual Assistant to join our team. This part-time role involves helping manage customer inquiries, creating engaging blog posts, performing data entry, and assisting with customer communication using our CRM platform. If you’re organized, proactive, and enjoy problem-solving, this role offers the flexibility to work remotely while playing an essential role in our growing business. Customer Communication: Use our CRM platform to communicate with customers, triage appliance issues, and guide them based on a provided script or lead form. Maintain accurate records of customer details, service history, and job updates within our CRM. General Administrative Tasks: Help with emails, responding to customer inquiries, and organizing digital files. Preferred Skills: Strong written communication skills for creating blog posts and customer communication. Experience with CRM platforms or the ability to learn quickly. Basic understanding of scheduling and appointment management. Tech-savvy with the ability to navigate software tools, spreadsheets, and online platforms. Excellent organizational skills and attention to detail. Ability to work independently and meet deadlines. Nice to Have: Familiarity with appliance repair or related industries. Previous experience handling customer service or virtual assistant roles. Part-time, flexible hours (20 hours per week to start).