About

JOB
The Seattle Animal Shelter (SAS) is seeking two (2) compassionate, team-oriented, and dedicated Customer Service Representatives (CSRs) to join our team. SAS promotes public safety and animal welfare by enforcing the Seattle Municipal Code regarding animals, provides animal sheltering and adoption programs, manages a veterinary services program, and is supported by a large network of volunteers and foster parents.The CSR team includes four staff and is central to shelter functions. They are often the first people customers encounter when accessing shelter services. CSRs manage our payment processes and administrative tasks, answer general questions from the public, take animal control complaints, and fulfill pet licensing duties.ABOUT USThe Department of Finance and Administrative Services (FAS) is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet.The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities—including police and fire stations—overseeing the City's neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is here—at your service.

EXAMPLE OF DUTIES
Answer a high volume of telephone calls, emails, and online customer service requests and provide information and referrals regarding animals (both domestic and wild) and animal control in the City.Issue, renew and cancel pet licenses, resolve complex licensing/data/payment issues, and help customers navigate the online licensing portal.Process payments via phone, over the counter, by USPS mail and email.Process and prepare daily cash deposits.Receive and interpret complaints of Seattle Municipal Code violations and generate cases in PetPoint for investigation by the Field Services team.Maintain the PetPoint database by merging duplicate accounts, updating customer contact information, and providing user access to staff and volunteers.Create routine correspondence, including letters and reports.Sort, log and distribute incoming and outgoing mail.Assist with research, coordination, and response to Public Disclosure requests.Maintain digital and hard copy files in accordance with the shelter's retention schedule.

SUPPLEMENTAL INFORMATION
This position is classified as a Customer Service Representative. It is Civil Service represented, FLSA non-exempt and is eligible for overtime. The full range for this step-progression position is $32.31 - $36.17 per hour.Application ProcessApplications are reviewed after the posting closes. You must submit the following items to be considered for this position no later than 4:00pm Pacific Time on the scheduled closed date.Completed NEOGOV online application.Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.Current resume indicating relevant experience, knowledge, skills, and education. Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state “see my resume” or “see my personnel file” are considered incomplete and will not be accepted.PLEASE NOTE: This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Background Check: Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation. Why work at the City of Seattle? The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plansWho May Apply: The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.