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Agency Adult Correction Division COO - OPS - Institutions Operations Job Classification Title Administrative Associate II (S) Position Number 60063202 Grade NC02 About Us The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Description of Work This position is assigned to the Central Region Office located in Raleigh, NC, Wake County and reports to the Administrative Specialist II. Responsibilities of this position include, but are not limited to, the following: 1. Providing receptionist duties to the Central Region Office as well as administrative duties for the Assistant Region Director. 2. Answering a multi-line phone system, greeting visitors, composing and typing correspondence, filing maintenance reports, processing mail, performing audit/inspection preparation and other duties as assigned. 3. Assisting other managers as needed. 4. Utilizing Microsoft Office products, such as Word, Excel, Outlook, PowerPoint & TEAMS. 5. Delivering quality customer service to office staff, State employees, DAC Executive Management, offender's family members, and the general public. 6. Utilizing good organizational skills. 7. Maintaining the upkeep/maintenance of the Region’s State vehicles and should posses a valid Driver’s License. (Salary Range: $31,200 - $49,340) Knowledge Skills and Abilities/Management Preferences Effective July 1, 2025, candidates now must meet the minimum qualifications of a position if they have the "Minimum Education and Experience" listed from the OSHR class specification as seen in the next section below. The Knowledge, Skills, and Abilities (KSAs) listed here in this section are now to be used as "Management Preferences" and to be used to screen for the MOST QUALIFIED pool of applicants. Management Preferences Documented experience answering a multi-line phone system. Documented experience in both Microsoft Word AND Excel. Documented proof of a valid Driver's License. Please review your application carefully before submitting it and be sure to enter a detailed description in the EDUCATION & WORK EXPERIENCE & CERTIFICATES/LICENSES sections of your application. Remember to SAVE each job entry and be thorough. Resumes are not accepted in lieu of an application. This is a full-time position (40 hours per week) with State Benefits with established working hours and may require working beyond normal work schedule to meet business need. Note to Current State Employees: The salary grade for this position is NC02. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result. About Central Region Office: Central Region Office is 1 of 4 regional offices in the state of NC Department of Adult Correction - Institutions Division. Each regional office is charged with providing direction, guidance, and support to the prisons in its domain. The Central Region Office (CRO) maintains 14 correctional facilities spanning over several counties of the state. Contact Information If there are any questions about this posting other than your application status, please contact Celeste Robinson at celeste.r.robinson@dac.nc.gov or by phone at 919-582-6116. (Email is preferred and more efficient.) Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High School or General Educational Development (GED) diploma AND one year of administrative experience; or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Celeste Robinson Email: recruiters@dac.nc.gov North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.