About

• Description
• Become the Best Part of PMP Management!

• PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Administrative Assistant, Ocean Towers, Santa Monica, CA

• Who We Are
• Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, Arizona, and Utah. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

• PMP is one of the fastest growing management firms which provides our team members' a unique opportunity to evolve and grow their careers. Our extraordinary team has been the driver of PMP's growth since inception. By delivering on our promise of extraordinary service to each of our valuable clients, PMP's reputation as an industry leader has contributed to our growth and attracted some of the most talented professionals in the industry.

• PMP's unique company culture is one of our firm's most prized attributes. We pride ourselves on a positive, supportive, and rewarding company culture. From the moment you visit one of our division offices or meet a member of our team, you will begin to see and feel what makes PMP's team so unique.

• Who We're Looking For
• PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

• Position Description: The Administrative Assistant will be located on-site at the management office to fulfill multiple responsibilities. This position will interreact with board members, homeowners, and residents within the community. This position provides a wide variety of administrative and customer service tasks and performs office work directly related to property management and general business operations of the association.

Duties & Responsibilities

• Provides professional assistance to the on-site General Manager and residents within the community
• Regularly walks throughout the community to ensure that all areas are secure and report community standard violations
• Answer inbound calls from customers, team members, as well as various partners and updating the computer system during each call to keep systems up to date
• Communicate professionally with customers in person, via phone and via email
• Navigate various systems to field questions about billing, statements, fees, HOA rules, repairs, and other property management related inquiries
• Prepares reports for management review after each shift including identifying any items that need additional attention or follow-up
• Become an HOA expert and understand each customer's needs to provide real, effective solutions and deliver extraordinary customer care
• Building strong working relationships with internal and external partners through consistent, effective communication and teamwork
• Program, log, and issue Access Devices to homeowners
• Special projects and tasks as assigned

Requirements

• 2+ years administrative experience
• HOA experience is preferred
• Ability to quickly learn and operate company software
• Carry a drive to provide extraordinary customer service
• Outstanding organizational skills
• Knowledge of all Microsoft Office applications
• PMP Management LLC will consider qualified applicants with criminal histories in a manner consistent with state, federal, or local law.