About

• Description
• We are seeking a highly motivated and detail-oriented Administrative Assistant to join our fast-paced Operations Team. In this vital role, you will support the onboarding and ongoing administrative needs of both new and existing franchisees. The ideal candidate will thrive in a dynamic environment, demonstrate exceptional organizational skills, and enjoy helping others succeed.

Key Responsibilities

• Manage franchisee onboarding documentation and maintain accurate records.
• Schedule and finalize logistics for Franchisee Training.
• Coordinate across departments to support the franchisee onboarding process.
• Prepare business insurance quotes and submit proposals on behalf of franchisees.
• Communicate regularly with franchisees to address questions, concerns, and provide support.
• Assist with franchisee recruitment as needed.
• Send out franchise applications to interested candidates.
• Manage FDD (Franchise Disclosure Document) distribution and acknowledgment follow-ups.
• Help identify and coordinate suitable unit locations in collaboration with the Operations Team.
• Maintain accurate data entry and updates in SAP and other databases.
• Process business/legal name changes in SAP.
• Support programs such as inventory installments, cash advance requests, direct deposit setup, and fee notifications.
• File and maintain proper documentation for franchisee records.
• Perform general administrative duties and additional tasks as assigned.

Qualifications

• Minimum of 1 year experience in an administrative or office support role.
• Strong verbal and written communication skills.
• Ability to work independently and manage shifting priorities.
• Comfortable working in a multicultural environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with SAP is a plus.
• Excellent problem-solving and self-learning abilities.
• Highly organized with strong attention to detail.
• Positive attitude and strong work ethic.
• Ability to adapt in a growing and fast-changing environment.
• Hybrid schedule: On-site attendance required biweekly.
• Requirements
• College degree, ideally with quantitative or administrative focus.