About

Are you passionate about helping others and eager to participate in a proactive team in the telecommunications industry? Join us as a Customer Success Associate, where you’ll not only provide exceptional customer assistance, but you will be part of a rewarding team atmosphere. As a key part of our Customer Success Associate team, you’ll ensure that every customer has a positive and personalized experience, helping them discover the full value of our offerings.

We’re committed to creating a supportive and uplifting work environment where our Customer Success Associate team members thrive. We believe in working hard and having fun, with a focus on continuous growth and development. We provide hands-on training and coaching to help you develop your sales skills and effective communication techniques, ensuring you have the tools needed to succeed. If you’re looking for a role that combines customer service excellence with sales opportunities in a collaborative and engaging culture, we’d love to hear from you!

As A Customer Success Associate, Your Responsibilities Will Be to:

• Meet with customers to effectively present and sell products and services on behalf of our clients
• Serve as the on-site primary point of contact for customers, addressing inquiries, and issues related to products, services, and installations
• Assist customers with placing orders, including guidance on product selections and ensuring orders and processed accurately into the company system
• Build and maintain positive relationships with customers by delivering exceptional service and providing tailored solutions
• Identify opportunities to upsell additional products or services and promote special offers to enhance customer value during support and sales interactions
• Contribute to Customer Success Associate team meetings by providing insights, sales strategies, and best practices for improving customer support

Customer Success Associate Requirements:

• Experience in customer support, sales, retail, call center, or any customer service-related role
• Willingness to learn and receive feedback from Customer Support Representative team leads and managers on a daily basis
• Ability to remain calm and composed under pressure while handling challenging customer situations
• Good time management and organizational skills in order to manage multiple tasks in a fast-paced environment
• Strong attention to detail in order to accurately input customer information and maintain confidentiality

Job Type: Full-time

Pay: $46,106.00 - $56,500.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person