About

JOB
Under general supervision the position is responsible for assisting in the resolution of the more complex problems associated with City billing, permits and/or business license processing, and performing customer intake and triage, research, and processing of customer refunds.Work LocationThis position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.The City of Minneapolis does not sponsor applicants for work visas.

EXAMPLE OF DUTIES
Research/analyze/resolve complicated permit applications and development projects.Compose letters of explanation on complicated applications issues, to include spreadsheets, detailing each transaction on the application for the entire history of service.Interpret State Statutes, City Charter, City Ordinances and City billing, permitting, and licensing policies for customers.Assist in responding to customer inquiries via telephone, in person and/or in writing.Assist in preparing and conducting training for subordinate staff in all areas, including computer functions.Assist in maintaining policy and procedures.Research, analyze and resolve complicated billing problems involving Rental license fees, Fire permit fees, assessments, etc. Prepare documentation and reports, etc. regarding City actions related to assigned work area.Write letters of explanation on complicated customer situations, including spreadsheets, detailing the entire history of service to establish an 'official' record.Under supervision act as a coordinator for specific projects or programs.Working Conditions: Normal office setting with hybrid possible.

SUPPLEMENTAL INFORMATION
Thorough knowledge of the customer service issues in the area assigned.Knowledge of payment processing and check in related to the area where assigned.Good knowledge of office methods, procedures and equipment. Good working knowledge of computers and various programs/systems used in the area assigned. Good knowledge of State laws and City Ordinances governing billing of utilities and water disconnection, other City billing, treasury accounts receivable processing, and permits and licenses provided by the City. Knowledge of specific dispute resolution processes, programs, and procedures in the area assigned.Ability to deal with customers tactfully and effectively.Good organizational skills.