TeamBuilder is a rapidly growing healthcare Software as a Service (SaaS) company on a mission to transform the healthcare industry through innovative technology. Our solutions empower healthcare providers to enhance patient outcomes, streamline operations, and make data-driven decisions.

We are looking for a Customer Support Specialist who is client-focused and enables our healthcare customers to achieve their business goals and maximize the value of TeamBuilder’s platform.

In this role, you’ll be a vital part of our delivery and integration team working closely with product experts and client success integrators to provide outstanding service to our clients.

Key Responsibilities

• Provide high-quality, timely solutions to a variety of client support requests, ranging from Tier 1 to Tier 3.

• Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business.

• Adhere to ticket processing workflows, ensuring all issues are logged and escalated as needed.

• Share technical expertise with clients, guiding them through the use of TeamBuilder’s platform and promoting adoption of our learning and optimization tools.

• Collaborate with teams to share best practices and contribute to the documentation and streamlining of support procedures.

• Participate in shift coverage as required, ensuring client needs are met across time zones.

Skills & Traits

• Actively seek to learn TeamBuilder’s product and refine technical skills to support product delivery and client success.

• Prioritize and manage multiple tasks and requests simultaneously in a fast-paced, hands-on environment.

• Strong team player who thrives in cross-functional collaboration and is inventive in problem-solving.

• Excellent active listening, written, and verbal communication abilities.

• Ability to establish and maintain effective relationships with clients and colleagues at all levels.

• Display a strong commitment to our mission, customer success, and delivering outstanding results.

• Demonstrated time management and precision in handling tasks and support requests.

Qualifications

• At least 3 years of experience in technical customer service or a help desk role, preferably within a start-up SaaS environment.

• Undergraduate degree preferred or equivalent work experience required. Relevant certifications are a plus.

• Some experience with computer programming or a help-desk background is desirable.

• Ability to work remotely across multiple time zones.

Additional Information

• Job Type: Full-time, Exempt

• Location: Remote

• Compensation: Starting at $65,000 with a competitive salary, paid time off, medical benefits, and the potential for an annual performance bonus. Team members may also have the opportunity to participate in our employee equity compensation plan.

• Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.

PIaMfmKZUn