For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As an Account Services Specialist, you will be an Ambassador for Nordstrom, handling inbound and outbound phone calls from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Account Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Texas

Hours of Operation: Monday – Thursday 5:55am-7pm PST / Friday 5:55AM – 6:00PM PST / Saturday: 5:55AM – 4:00PM PST / Sunday 10:00PM – 4:00PM PST

Shifts:

• Full-time positions

• Start times will vary upon business need

• Expect to work at least one weekend day per week

• Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays

Orientation: 1 week (Tuesday – Friday)

Training: Must successfully complete a training program (Monday – Friday)

Pay:

• Eligible to earn incentive

• Shift differential pay available

• Work from home subsidy $50/month

A day in the life…

• Service past due accounts via inbound and outbound calls

• Adhere to and follow all relevant state and federal collection guidelines

• Negotiate payment solutions that bring in revenue

• Use a consultive approach to encourage future card usage

• Assist our card services customer service inbound call center as needed

• Utilize tools and knowledge base to solve problems quickly

You own this if you have...

• 6+ months collection-related experience and/or First party collections experience (preferred)

• 6+ months in customer service (required)

• The ability to be licensed by the state of Minnesota as a debt collector (required)

• The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experience

• A quiet, distraction-free, secure workspace

• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership

• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment

• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors

• The ability to independently apply strong analytical, problem-solving and decision making-skills

• The ability to work with integrity and respect confidentiality

• Clear and professional communication skills with customers and co-workers, both verbally and written

• The ability to work a flexible schedule