The College of Dentistry (CoD) Information Systems IT department invites you to join our team as a Desktop Support Specialist 2. In this role, you’ll support the research, academic, and patient care missions of our college. You will be the first point of contact for support requests through in-person interactions, emails, and phone calls.

You will partner with various members of our team, including another Desktop Support Specialist and student workers, to solve problems and provide support for one another. Our environment is primarily Windows OS-focused, with a mixture of Mac devices. Through our comprehensive onboarding and training process, we will ensure new candidates become proficient and knowledgeable in the Dentistry IT ecosystem.

If you enjoy problem-solving, working closely with end-users, and seeking experience in a complex IT environment, you will thrive here! This position reports to the Assistant Dean of Information Technology.

This position has the following responsibilities:

• Application and Device Support: Installing software, troubleshooting devices, working with vendors to repair equipment, tier 1 networking triage, and printing. Work is performed in a mix of in-person and remotely as you are triaging or solving incidents.
• Documentation Creation: Creating end user focused documentation or internal technician documentation.
• Asset Management: Equipment ordering, computer imaging and deployment, inventory management, and surplus management.
• Accounts and Access; Working in Active Directory to manage user accounts, workstations, and user forms and policies.
• Projects: College Strategic Initiatives, Internal Team Projects, or self-proposed projects.
• Professional Development: It’s important to continue to grow and develop in a IT path that meets your career aspirations.

Work Schedule: Monday - Friday, 7:30 am – 4:30 pm; Weekend or holiday hours when necessary.

Physical Requirements: Ability to lift and move standard desktop PC equipment and peripherals, up to 50 pounds.

Education and Experience Qualifications:

Required: Bachelor's degree in a related field and/or equivalent combination of education, certification and experience. Minimum of 2 years’ experience in a technical support role.

The final candidate must successfully complete a background check and alcohol and drug screening.

The Ohio State University College of Dentistry is the fourth largest public dental school in the United States, and it is the only public dental school in Ohio. The college is divided into eleven divisions with all major ADA-recognized dental specialties represented. The College has approximately 600 students in its undergraduate and graduate programs.